Fuse Recruitment are seeking an experienced inbound Customer Service Officer for a National supplier of outdoor furniture products to the retail sector located in Blacktown.

The Client:
A National brand specialising in outdoor furniture products into the retail sector. Located in the Blacktown industrial area this company works with some of Australis biggest retail outdoor furniture brands! .

For you:

• Blacktown location
• Free onsite parking
• Monday to Friday role
• Mondays working 8:30am – 5pm
• Tuesday to Friday working 9am – 5pm
• $65k + Super
• Staff discounts on products
• Ongoing mentoring and development

The Role: Customer Service Officer
As the first point of contact, the Customer Service Coordinator plays a crucial role in the success of the business. This is an inbound role, you will not be required to make outbound sales calls or create lead generation in this role.

All product training for this role will be provided. Here’s what you’ll be responsible for:

Your duties will include:

• Deliver outstanding phone customer service.
• Build and maintain long-term relationships with customers by being efficient, caring, humorous, and kind.
• Greet customers warmly and manage new inquiries with a friendly approach.
• Oversee and follow up customer enquiries and follow up on their needs.
• Update customers on status of stock availability
• Follow up warranty claims
• Follow up return authority’s
• Utilise Microsoft Office and CRM systems to manage communications and customer data.
• Working closely with other team members and provide cover when requested to ensure continuity of service to our customers to maximise sales.
• Proactive engagement with customers and prospects to co-create unique value proposition.
• Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
• Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
• Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end-to-end process.

The Candidate:
To be successful in obtaining this role you will have the following experience:

• 3+ years previous experience in an inbound customer service role
• Previous customer serviced experience in an FMCG environment
• Experience in Retail Furniture is highly advantageous
• Experience in daily customer email responses
• Excellent communication skills, both written and verbal. You will be communicating with customers, internal and external stakeholders every day and all of this communication needs to be well spoken, written, friendly and professional.
• Computer skills; you'll need to be computer savvy to navigate various software platforms, with prior knowledge of Microsoft Office and CRM systems desirable.
• Strong organisation skills; you'll need to be able to multi-task and remain calm under pressure.
• A thirst for learning! Our client has a wide range of products and variations of those products; the more you can learn about them, the more efficient you will be and the quality of your service will increase!
• Naturally strong interpersonal skills forming and maintaining positive relationship at all levels.
• Proven ability in delivering a great customer experience.
• Disciplined analytical approach to problem solving.
• Strong planning, prioritisation, and time management skills
• Intermediate Microsoft skills in Microsoft Office

If this position sounds like you then hit APPLY now, alternatively email Mike on [email protected] with your resume.

At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!