Employer of Choice since 2016

Permanent position

Perth location

We are currently seeking a Virtual Desktop Officer to provide key customer contact and communication functions enabling the team to achieve agreed service levels.

What will I be doing?

Provide remote and face to face technical support for Windows OS and mainstream enterprise applications

Work collaboratively with Level 3 engineering teams to resolve complex issues

Act as a technical SME for any Service Desk escalation

Ownership of Shift-Left process and provide technical support to junior analysts

Write knowledge and provide coaching and mentoring to junior team members

Proactively manage the Desktop support queue to ensure SLA compliance

Ensure that customer service levels are achieved or exceeded

Actively pursue Continuous Service Improvement

What skills will I need?

High level of expertise supporting Windows OS

Experience managing MS Azure and M365 environments

Proficient in managing MCM, including packaging

Good working knowledge of ITIL Change Management

Familiar with security best practise

Strong background in scripting and automation

What experience will I need?

Relevant Tertiary or Diploma qualifications and industry certifications are desirable

ITIL v4 certification highly desirable

Minimum of 1 years of experience working in a desktop support role or junior systems administrator

Experience with Audio Visual solutions

A high level of understanding of Active Directory, Exchange and group policy, both on prem and cloud based

Manage customer expectations and drive incident and requests to resolution

Ability to deal with busy, high-pressured situations

Who is Data#3?

Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work® in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: KISH113120