About Us

National Flood Response is a trusted industry leader with over 20 years of experience providing emergency flood restoration services across Australia. We specialize in mitigating water damage, structural drying, and restoring residential and commercial properties impacted by water-related events such as floods, burst pipes, sewage backflows, and storm damage.

🔧 Key Responsibilities

Manage and resolve overdue accounts with professionalism and efficiency.

Develop and implement effective collection strategies to maximise recovery.

Negotiate payment plans and settlements while maintaining a firm but respectful tone.

Keep accurate records of communication and collection activity.

Work closely with finance and operations teams to improve internal processes.

✅ Requirements

Minimum 2 years of experience in debt collection or credit control.

Solid understanding of recovery strategies and dispute resolution.

Strong sales, negotiation, and problem-solving skills.

Strategic thinker with the ability to assess risks and adapt quickly.

Excellent verbal and written communication skills.

Organised, proactive, and results-driven.

Experience in customer service or client relationship management.

💡 What We Offer

Be part of a well-established and growing national company.

Supportive and professional work environment.

Job stability and real opportunities for career growth.

A committed team that values performance, reliability, and initiative.