Customer Service / Internal Sales/ Warehouse

The Business / The Position

SafetyQuip Sunshine Coast is a locally owned and operated franchise distributor of all categories of PPE, work wear, safety footwear and site safety equipment, operating largely in a B2B industrial distribution environment. We require an experienced and motivated customer service/internal sales person to join our dynamic and industrious team. You will need to have excellent time management and multi-tasking skills, exceptional customer service ethos and be able to work both autonomously and within a diverse team.

Job Tasks and Responsibilities

Service of our large and varied customer base in our Kunda Park open warehouse

Assist customers with product selection including work wear and footwear fitment

Make product recommendations and choices based on customer requirements

Contribute to the customer service team by assisting other sales staff and field reps

Provide back up response to telephone enquiries to assist the customer service team.

Process quotes/sales transactions/orders

Maintaining a positive, enthusiastic and professional attitude toward customers

Ensure customer satisfaction and provide professional customer support.

Develop and maintain product knowledge to assist, maintain and grow customer relationships and sales.

Assist management team with a variety of tasks as required

Help monitor stock levels to assist the purchasing team

Receiving, moving, checking and storing incoming stock

Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality.

Packaging and labelling products before they are dispatched.

Picking, checking and packing products for orders

Skills and Abilities

A demonstrated capacity to pick up and learn a broad range of technical product knowledge in a fast-paced environment

Exceptional customer service focus

Excellent communication and interpersonal skills

High attention to detail and solid organisational skills

Positive attitude and strong work ethic

Friendly and professional phone and communications manner

Competent general computer proficiency

Ability to work autonomously and as part of a team

Be reliable, self-motivated, well organised and committed to your own learning and development

Demonstrated ability to multi-task activities

Punctual and reliable

To be successful in this role you will have an enthusiastic, can-do attitude, a high energy approach and an unwavering commitment to delivering exceptional customer service. You will love sales, people, and feel completely comfortable with nurturing our customers, establishing trust and identifying customer needs and the sales opportunities they present.

Previous Industrial Safety Sales or Retail Safety Equipment(PPE) Sales preferred but is not a requirement.

Job Benefits and Perks

Full time role

Excellent hours (38 hours per week)

Monday to Friday

Christmas Break

Off street parking and close to public transport.

Central Sunshine Coast location.

Superannuation and full leave entitlements