We are seeking a dynamic and motivated Customer Service Officer to join our Bathurst Branch. This is a part-time 12 month fixed-term opportunity. The role follows a 5-day fortnight schedule, alternating between working Thursdays and Fridays one week, and Wednesday to Friday the next. Your standard hours will be 8:45am to 5:15pm, with a compulsory 1-Week Induction training at full-time capacity in Newcastle.

Are you someone who remains calm under pressure, listens with intent, and brings empathy to every interaction? We’re looking for a dedicated Customer Service Officer who combines patience, resilience, and professionalism to deliver exceptional support. In this role, you’ll be the first point of contact for our customers — solving problems, answering questions, and building trust through every conversation. If you take pride in helping others and providing outstanding customer service, we want to hear from you.

What are we looking for?

Previous retail customer service experience (minimum 2 years experience or HSC).

Strong cash handling skills with an eye for detail and accuracy.

Engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.

Actively listens and responds with empathy while maintaining emotional boundaries.

Proficient computer skills, and the ability to learn new systems.

Effectively manage time, tasks, and priorities during high-volume periods without compromising quality.

Maintains high performance under pressure and collaborates positively with team members.

What will your key responsibilities include?

Act as first point of contact, positively interacting with customers and building strong relationships.

Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services, while striving towards achieving personal targets.

Communicating financial product and regulatory information clearly and confidently.

Navigate systems and processes with accuracy, ensuring compliance and operational excellence.

Work collaboratively to contribute to team and corporate performance expectations.

What can you expect from us?

As part of the NGM Group, employees can take advantage of the following work perks:

Culture and Connection; Inclusive environment, and 24/7 support for your health and wellbeing and access to Fitness Passport

Growth and Opportunities; Formal accreditation and training to support on the job needs, access to ongoing development programs workshops, free access to LinkedIn Learning and employee referral program.

Meaningful Work; Two community volunteer days and three recreational leave days per year in addition to annual leave and 18 weeks paid parental leave.

Other benefits; Hotel and corporate health insurance discounts and annual flu vaccinations.

About us

We’re Newcastle Permanent, part of NGM Group, and we’ve been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.