Join a collaborative technology team supporting enterprise-grade systems in a growing financial services organisation.

What’s in it for you:

Gain hands-on experience supporting enterprise platforms and business-critical applications

Work within a supportive, agile environment focused on learning and professional growth

Exposure to financial systems, SQL, ticketing tools, and incident management processes

Be part of an established organisation with a global footprint

Sydney CBD location | Hybrid working model

About the Role:

We’re looking for a Junior Support Analyst to join a high-performing IT team within a leading financial services business. This role will see you providing front-line support for internal users, helping resolve issues, triaging tickets, and assisting with the smooth operation of key applications and systems.

It’s a fantastic entry point for someone looking to build a career in tech support or IT operations within a corporate environment.

Key Responsibilities:

Respond to and resolve Level 1–2 support requests and incidents

Troubleshoot technical issues across applications, systems, and user environments

Liaise with internal users and escalate more complex issues to senior engineers or development teams

Assist with system monitoring, maintenance, and reporting

Maintain documentation and contribute to knowledge base updates

Support regular upgrades, patches, and testing activities

What We’re Looking For:

A degree or diploma in Information Technology, Computer Science, or related field

0–2 years’ experience in a support or IT service desk role (internships or part-time work welcome)

Exposure to ticketing systems (e.g. JIRA, ServiceNow) and basic SQL

Excellent communication and problem-solving skills

A customer-focused, team-oriented mindset

About the Company:

Our client is a leading financial services company with operations across Australia, New Zealand, and international markets. With a focus on innovation and long-term partnerships, they offer a values-driven culture, professional growth, and the chance to build a meaningful career in tech.