Company: Varidan Managed IT Services www.varidan.com.au
Location: Ground Floor, 2-14 Mountain Street, Ultimo NSW 2007
Reports to: Director

About the role

This full-time IT Support Analyst role at Varidan Managed IT Services in Ultimo, NSW is an excellent opportunity for an experienced professional with a passion for providing exceptional IT support. As part of the company's IT team, you will be responsible for troubleshooting and resolving a wide range of technical issues, ensuring the smooth operation of Varidan's Customer IT on-premise infrastructures and Cloud environments.

What you'll be doing

Providing 1st and 2nd level support for all IT-related queries and incidents.
Vast majority of this support will be handled remotely by phone and remote-control software to engage the customer and resolve the request. Occasional onsite visits will be required to resolve some requests.

Diagnosing and resolving hardware and software issues reported by users

Configuring and maintaining desktop computers, laptops, printers, and other peripheral devices

Monitoring ServiceDesk records and analyzing reports, taking preventative action to ensure Service Level Agreements (SLA’s) are met

Monitoring all critical ServiceDesk requests to ensure prompt resolution

Monitoring and reporting on hardware, software and network resources to ensure a high level of performance, security and integrity

Assisting with various tasks to enable the smooth running of Varidan Operations. e.g. Organizing Couriers, stock take of equipment, notifying of purchase needs

Documenting certain support functions and maintaining accurate records

Collaborating with the broader IT team to implement and maintain IT policies and procedures

Assisting on project work, which includes installation and configuration of assigned tasks

Providing advice and training to end-user users, as required

What we're looking for

Minimum 2 years of experience in a similar IT support role

Strong troubleshooting and problem-solving skills

Proficiency in Windows operating systems and Microsoft Office suite

Experience or exposure to Microsoft Server technologies, Office 365, Administration of Active Directory, Group Policy and Microsoft Exchange, MAC OS

Understanding of networking concepts and experience in network troubleshooting

Excellent communication and customer service skills

Ability to work independently and as part of a team

Willingness to learn and adapt to new technologies

What we offer

At VARIDAN, we are committed to supporting the professional development and well-being of our employees. In addition to a competitive salary, we offer a range of benefits, including:

Opportunities for ongoing training and skills development

Flexible work arrangements, including the option to work from home

Generous leave entitlements and superannuation contributions

A collaborative and inclusive work environment

About us

Varidan Managed IT Services is a leading provider of innovative IT solutions, serving small-to-medium clients across a wide range of industries in Sydney . Our mission is to empower our clients with the latest technologies and exceptional support, driving their success in a rapidly evolving digital landscape. Join our talented team and be a part of our continued growth and success.

Apply now for this exciting IT Support Analyst role at Varidan Managed IT Services.