About us

Level Up Psychology is a values-driven private practice supporting children, adolescents, adults, and families across Victoria. We prize Innovation, Agility, Empathy, Responsiveness and Humility in everything we do, and we lean on smart systems to keep care seamless for clients and clinicians alike. Level Up Psychology supports a wide range of clients, including those that identify as neuro, LGBTQIAP+, gender and culturally diverse.

Schedule requirements

We are looking for a part time candidate interested in 2-5 days per week.

Qualifications, experience & characteristics

Bachlor of Psychology (or equivalent) preferred but not required

Previous medical/clinic reception experience desired but not required

Previous experience with practice management software will be well regarded, particularly Halaxy

Ability to be independent and autonomous in work while effectively managing competing demands

Proficient in Microsoft Office suite and Google Workplace suite

Friendly and strong interpersonal skills

Ability to manage difficult conversations

Comfortable with managing payments

Must have valid Australian working rights and hold an employee Working with Children Check

Tasks & responsibilities

Welcome and triage enquiries (phone, email, in person) and book/reschedule appointments

Scheduling and re-scheduling appointments for psychologist team members, including managing waitlist

Ensure client informaiton is accurate, including billing information

Assist clients to complete necessary forms and documentation including intake forms

Respond to delegated client emails, phone calls and messages

Answer, screen, and forward incoming phone calls

Provide basic and accurate information on clinic services via phone/email

Maintain client confidentiality through appropriate use of email and practice management software

Attending clinic meetings when required

Complete clerical tasks such as filing, photocopying, transcribing and faxing