Support the Growth of a Progressive Telehealth Clinic

Are you an organised and detail-oriented professional eager to support the operations of a cutting-edge telehealth clinic? Join our remote team as a Medical Receptionist, working from home, where you will play a vital role in ensuring the smooth functioning of our clinic specialising in telehealth and personalised holistic treatments.

About Us

Our practice is part of a progressive and community-focused healthcare organisation. We specialise in managing conditions like anxiety, chronic pain, sleep disorders, and more, using innovative, holistic approaches. Our team is dedicated to improving lives through alternative therapies and compassionate care.

www.herbly.com.au

The Role

As a Medical Receptionist, you will be the virtual face of our clinic, providing vital support to both patients and the healthcare team from the comfort of your home. You will manage the day-to-day administrative operations, ensuring that every patient receives a seamless and positive telehealth experience. This role will grow as the clinic expands, offering professional development and career progression opportunities in a fully remote environment.

Key Responsibilities

Reception Duties: Welcome patients virtually with professionalism and empathy via phone, email, or video, ensuring a positive first impression.

Appointment Management: Answer phone calls, schedule telehealth appointments, and manage the clinic’s online booking system efficiently.

Administrative Support: Process patient information, maintain accurate digital medical records, and manage correspondence.

Billing and Payments: Handle private health billing, and process payments in compliance with healthcare standards.

Team Support: Assist healthcare professionals with administrative needs and contribute to maintaining a collaborative remote environment.

Compliance: Ensure adherence to relevant healthcare regulations, including Medicare and MBS guidelines.

Clinic Operations: Assist in organising digital workflows, supporting telehealth platforms, and addressing patient inquiries promptly.

What We’re Looking For

Experience in a medical receptionist or administrative role in a healthcare setting is preferred, with familiarity in telehealth environments a plus.

Strong organisational skills with attention to detail and the ability to multitask in a remote setting.

Familiarity with medical practice software, such as Helix, or a willingness to learn, along with proficiency in telehealth tools (e.g., Microsoft Teams, online scheduling systems).

Understanding of Medicare billing processes and general healthcare administration.

Excellent interpersonal and communication skills to support patients virtually and work effectively with a distributed healthcare team.

A commitment to holistic healthcare and delivering exceptional patient experiences.

Reliable home office setup with high-speed internet, a quiet workspace, and comfort working independently from home.

Availability

Ideally 4 days per week (Monday - Thursday) from 9am - 5pm however this is flexible and open to discussion for the right person.

Why Join Us?

Work from home in a supportive, innovative, and dynamic telehealth environment with flexible hours.

Be part of a team dedicated to providing compassionate, patient-centred care.

Competitive salary and a chance to contribute to shaping a successful telehealth provider.

Apply Now

If you’re ready to support a passionate remote team and help build a thriving telehealth clinic, we’d love to hear from you! Please send your resume and cover letter, detailing your experience and suitability for the role, to [email protected].

Note: Due to the expected volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding. No agency submissions, please.