Continuing Full Time Appointment
Professional Employee Level 4/5 - $67,800 – $84,914 pa
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

The Future Student Advisor is a customer-focused individual who thrives in a fast-paced, campaign-driven environment and can provide exceptional service while ensuring compliance.

About the Position
As a Future Student Advisor, you will be part of a team focused on delivering exceptional student experiences and outcomes. Your primary responsibility will be executing CDU outbound communication strategies that support student conversion, retention, and re-engagement across the student lifecycle.

This includes:

• Conducting high-volume outbound calls to prospective and current students, complemented by additional outreach provided by email, SMS, and appointment-based consultations.
• Guiding prospective students through the end-to-end admissions journey, from initial enquiry to successful enrolment.
• Providing proactive support to continuing students with re-enrolment and re-engagement, contributing to student retention and continuity
• Identifying and addressing barriers to study by providing timely, empathetic, and solutions-focused support.
• Assisting the Admissions team with application assessments and providing accurate advice in line with University policy and procedures

About You
To be successful, you will require:

• High level verbal communication skills, with the ability to convey complex processes or regulations, and provide clear and accurate information to customers and staff.
• Excellent written communication skills, with the ability to write clear, professional emails for a range of audiences, including students and other internal University Teams.
• A strong commitment to delivering outstanding student service and maintaining a supportive, solution-focused approach
• Experience working in a customer service or sales team (ideally within the higher education sector), including working collaboratively to achieve shared goals.
• Proven ability to manage your time effectively and stay focused in a fast-paced, target-driven environment.

Additional Key Selection Criteria at Level 5

• Demonstrated commitment to continuous improvement of processes and practices and actively providing mentoring and training to colleagues.
• Track record in delivering best practice customer outcomes against a schedule of deadlines, with personal drive and self-motivation.
• Advanced level of technical proficiency in administrative systems and platforms, including the use of large corporate databases, MSOffice software and contact centre solutions.

To view the full position description please click the apply link to be directed to the vacancy on our CDU job site and then click on job attachments.

Remuneration
Appointment to this role will be at Professional Level 4 - 5. The base salary will be in the range of $67,800 - $84,914 per annum. The total remuneration package will be in the range of $79,326 - $99,349 per annum, including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory
• 17% superannuation
• Up to six weeks of paid annual leave
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Georgina Sudjio on 08 8946 6442 or email [email protected]

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 6284 or email [email protected].

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Monday 11th August 2025