Appointment Setting Team Leader

ScreenAway
Adelaide, SA
Sales & Customer Engagement
Full Time

Ready to Lead from the Front?

At ScreenAway, we’re not just transforming homes with innovative blind and screen systems—we’re also transforming how we connect with our customers. And that starts with our Appointment Setting Team, the first point of contact in delivering the exceptional experience we’re known for.

As we continue to grow across Australia, we’re looking for a motivated and people-focused Team Leader to oversee our dynamic in-house appointment setting team. If you’re passionate about coaching, performance, and creating an energetic, high-performing culture, this is your moment.

What You’ll Do:

As the Appointment Setting Team Leader, you’ll play a vital role in driving team performance, morale, and conversion results. Reporting to the General Manager, you will lead a team of contact centre professionals focused on booking high-quality appointments for our design consultants.

You’ll be responsible for:

Leading, coaching, and motivating a team of appointment setters to meet daily, weekly, and monthly performance targets

Creating a positive, driven team culture built on accountability, fun, and excellence

Monitoring individual and team KPIs, providing regular feedback and coaching

Working closely with sales management and marketing to align lead quality, volume, and booking strategies

Optimising call scripts, workflows, and performance tracking tools

Recruiting, onboarding, and training new team members

Identifying areas for process improvement and operational efficiency

Managing rosters and day-to-day team operations

What You’ll Bring:

Experience leading a high-performing outbound contact centre or appointment setting team responding to inbound customer enquiries.

A hands-on leadership style, someone who leads by example and isn’t afraid to jump on the phones

Proven ability to drive team culture, morale, and consistent results

Strong communication and interpersonal skills, you’ll be the team’s go-to support

A data-driven mindset and comfort with performance metrics, reporting, and coaching for improvement

Experience in workforce planning or VOIP systems (desirable but not essential)

Why ScreenAway?

We’re a proudly Australian-owned company delivering patented, market-leading retractable screen and blind solutions. Working out of our state-of-the-art Tonsley headquarters, our team is passionate, close-knit, and committed to growth. We celebrate performance, reward initiative, and support each other to do our best work.

If you’re ready to step into a fast-paced leadership role where your ideas, energy, and results will be truly valued, let’s talk.

Apply now and lead the team that drives the first step in the ScreenAway experience.