Since 1992, Interbyte Pty Ltd has been buying and selling high-quality new and refurbished servers, networking equipment and storage hardware solutions. We offer top-tier discounts on new and remarketed IT without compromising our outstanding quality and service. Our expertise in finding the best available equipment worldwide allows us to provide high-quality products at significant savings over distribution. We supply new and renewed Servers, Storage and Networking Equipment from major manufacturers such as HP, IBM, Dell, EMC, NetApp, Sun Microsystems and Cisco.

The Role: Sales Support/E-commerce – IT Data Center hardware solutions.

Are you passionate about e-commerce and eager to drive innovation? We seek a proactive team member to modernize and enhance our existing systems. In this role, you'll oversee sales administration, manage ordering processes, and handle customer inquiries while playing a key part in optimizing our e-commerce operations and Social Media Platforms. This is an exciting opportunity to grow your skills, make an impact, and advance your career in the fast-evolving IT data center solutions world.

Key roles and responsibilities:

Tracks sales shipment, delivery, and backlog activities, providing internal sales reports when necessary.

Develop and retain strong working relationships with customers' operational team to maximize sales, growth and profitability.

Responds to inquiries regarding the status of orders and resolves customer order difficulties.

Ensure inbound calls are handled in a timely, professional manner

Respond to all customer queries regarding PODs, ETA’s, Invoice copies, or general enquiries

Check and ensure dispatch of priority orders

Review back orders and liaise with customers if required

Liaise, verify and process customer returns (RMA) within required timeframes

Consistently meeting and exceeding company/business unit KPI’s/targets

Generate periodic reports for Sales Support and/or management

Manage day-to-day operation of the e-commerce / Social Media platforms

Attract new customers through digital marketing.

Develop and execute strategies to boost online sales

Maintain the product catalogue with accurate pricing

Knowledge, skills, and attributes required:

Ability to organize and prioritize with strong attention to detail

Good analytical and problem-solving skills

Taking the initiative, self-motivated, creative with a positive attitude

Demonstrate work experience as a Sales support or E-Commerce manager

Professional presentation and communication skills, both written and verbal

Proficient at Microsoft Teams and Microsoft 365

Must be adaptable and be able to deal with ever-changing conditions in a fast-paced environment consistently

What's on offer?

A positive family-centric culture and long-standing record of gender equality and diversity.

Full-time position in Thornleigh, NSW

Convenient on-site parking

A professional environment comprised of driven yet supportive teams

The package on offer will be up to $ 95,000, including superannuation and a bonus for the right applicant, depending on experience.