FinXL IT is seeking an experienced Business Designer to join our team on major program of work with a leading insurance organisation. In this role, you'll work closely with Program, Project, and Change Managers to ensure solutions are delivered in a business and customer-centric way, balancing innovation, feasibility, and strategic alignment.

You'll play a pivotal role in designing business solutions that reflect best practice, align with enterprise architecture, and are deeply informed by customer and business insights.

Key Responsibilities

Define and articulate the end-to-end business ecosystem and context for solution delivery

Identify and map cross-program dependencies, synergies, and opportunities, with a focus on technology integration

Ensure solutions align with the business's strategic objectives and evolving business landscape

Validate that proposed business and technology changes will achieve intended outcomes

Collaborate across business and IT to shape, define, and document complex solutions

Apply design thinking, service design, and customer-centric methodologies to business problems

Skills and Experience Required

Proven experience as a Business Designer on complex, large-scale programs (ideally within general insurance organisations)

Strong skills in root cause analysis, operating models, business/process architecture, and service design

Demonstrated ability to influence and collaborate with stakeholders at all levels from C-suite to SMEs and technology teams

Experience designing business solutions across products, channels, value chains, and platforms

Strong business partnering approach and the ability to work in cross-functional delivery environments

Practical knowledge of HCD, CX, UX, and Design Thinking methodologies

Tertiary qualifications in design, business, IT, or related fields

Business or Process Architecture qualifications and exposure to business operations are highly desirable

What's on Offer

12-month initial max-term contract with strong potential for extension

Sydney CBD-based opportunity with flexible hybrid working arrangements

High-profile program of work within a well-respected insurance organisation

Work with a supportive and collaborative delivery team through FinXL IT

Why FinXL IT?

FinXL IT is a leading Australian technology services consultancy, delivering high-value outcomes to enterprise and government clients. We offer:

A strong national network of delivery professionals

Access to cutting-edge projects and transformation programs

A culture that values your expertise, encourages growth, and promotes collaboration

Flexible working options to support your success

Excited to shape business solutions that make a difference?

Apply now with your most up to date CV, ensuring that you've included ALL relevant experiences to the job description.

Job number (S4)