Senior Business Analyst - NSW Trustee and Guardian

Ongoing full-time vacancy – 35 hours per week.

Location: This role is based in Sydney. Flexible and hybrid working options available.

Clerk Grade: 9/10. Base salary $129,464 to $142,665 p.a. plus super and annual leave loading.

This is an opportunity to join a growing enterprise delivery capability driving some of the organisation’s most significant and high-impact initiatives. You will shape how business needs are translated into effective solutions, while embedding robust governance, delivery frameworks, and best-practice methodologies that enhance our ability to deliver complex, strategically important projects. Your work will help create a high-performing change environment that fosters innovation, achieves measurable outcomes, and delivers lasting value to the community we serve.

About us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Project Delivery team within the Information Technology division drives the successful delivery of technology-enabled initiatives that support the organisation’s strategic priorities. The team applies robust governance and best-practice frameworks to ensure projects are delivered efficiently on time, and to a high standard, enabling innovation and lasting value for the community we serve.

About the role

The Senior Business Analyst is a key contributor to the Information Technology division’s delivery capability, supporting high-impact initiatives that advance the organisation’s strategic priorities. You will work with stakeholders to translate business needs into actionable solutions, facilitate collaboration between business and technical teams, and support User Acceptance Testing to ensure solutions achieve intended outcomes. This role requires a commitment to service excellence, continuous improvement, and delivering value across complex projects.

As the Senior Business Analyst, you will:

Translate complex business needs into actionable requirements that enable high-impact projects across the organisation.

Provide input and analysis to support business cases for strategic initiatives, driving measurable outcomes.

Collaborate with stakeholders to identify opportunities for leveraging existing systems or implementing new solutions to meet evolving business requirements.

Collect, analyse, and document business and functional requirements to guide solution design and delivery.

Design solutions that align with organisational priorities and enhance operational effectiveness.

Prepare test plans, user guides, and communications to support User Acceptance Testing and successful solution adoption.

Provide clear, plain-language guidance on technical issues to business and non-technical stakeholders.

For more information about the position, view the role description.

About you

The ideal person will have:

A strong background as a Business Analyst with extensive experience and skills.

Sound knowledge and experience using Microsoft Dynamics 365.

Strong communication skills to confidently collaborate with a diverse range of customers, colleagues, and senior management.

Positive “can-do” attitude and enjoys delivering on large, complex objectives in a changing environment.

Resilience with a positive approach to work and you demonstrate excellent time management and prioritsation skills.

Sound like you? We would love to hear from you!

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)

various leave options (recreation, parental, and flex leave of up to 24 days per year)

career development including study leave and acting opportunities

access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

Complete the online application via IworkforNSW.

Submit a resume (maximum five pages)

Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Sunday 31 August 2025.

For enquiries about the role, please contact Aref Ebadi – Senior Manager, Project Delivery via email: [email protected].

For enquiries about the recruitment process, please contact Antonio Caswell - Talent Advisor via email: [email protected].

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.