About Hikma House:

Hikma House Pty Ltd is a service-based organization that aims to empower carers to create great relationships and provide that signature care. We are providing high quality support to a range of different people, from those with complex needs to those that require less intensive assistance. we aim with our support services to empower the people we assist to be able to contribute and participate in their communities to the extent of their ability

At Hikma House we have a range of Service services, all our services are tailored at the needs and requirements of our Users/Participants. We are innovative and holistic in our services; we have flexible care options and culturally diverse services.

About the Role

As the HR and Rostering Officer at Hikma House, you will play a key role in supporting and strengthening our workforce through both human resources management and operational staff scheduling. In this dual role, you will help attract, support, and retain high-quality staff while ensuring participants receive consistent, person-centred care through effective and responsive rostering.

Working closely with line managers, support coordinators, and frontline staff, you will manage recruitment, onboarding, employee relations, and performance, alongside overseeing the day-to-day creation, adjustment, and communication of rosters. Your contribution will be vital to maintaining workforce compliance, maximising shift coverage, and fostering a positive workplace culture aligned with Hikma House’s mission to empower people through high-quality support services.

Key Responsibilities

Human Resources Functions

• Manage day-to-day HR operations and support HR compliance and documentation.
• Provide guidance to supervisors and staff on employee relations and performance matters.
• Assist with recruitment, including advertising, screening, interviewing, and onboarding.
• Coordinate onboarding and induction for new staff members.
• Prepare employment contracts, offer letters, and related HR documentation.
• Maintain accurate HR records in line with compliance requirements (e.g. WWCC, NDIS checks, training).
• Support performance review cycles and staff development initiatives.
• Contribute to staff wellbeing, engagement, and retention activities.
• Ensure compliance with the Fair Work Act, Awards, and internal HR policies.
• Assist in developing and implementing HR policies.

Rostering & Workforce Management

• Create and manage rosters that align with participant needs, support plans, and staff availability.
• Work closely with the Service Delivery team to ensure adequate shift coverage and efficient workforce allocation.
• Respond promptly to last-minute changes such as sick leave and cancellations.
• Maintain and update staff availability records.
• Collaborate with Admin and Team Leaders to match participants with suitable support workers.
• Monitor compliance with Award conditions and participant funding limits (e.g. NDIS price guide).
• Communicate roster changes and shift allocations to staff clearly and on time.
• Support timesheet verification and attendance tracking.

You Will Bring

• National Police Check
• NDIS Worker Orientation Module
• COVID-19 Infection Control Training Certificate
• Working With Children Check

• Qualifications in Human Resources, Business, or a related field (essential).
• At least 2 years’ experience in an HR and/or rostering/coordination role.
• Strong knowledge of relevant industrial relations legislation and rostering systems.
• Experience in the disability, aged care, or community services sectors (desirable).
• Intermediate to advanced Microsoft Office skills and familiarity with rostering software (e.g. ShiftCare, Carelink+, or similar).
• Current or willingness to obtain:

What We Offer

• Professional development opportunities, including training, certifications, and career progression within the disability sector.
• Access to an Employee Assistance Program offering confidential support for personal, professional, or mental health challenges.
• A collaborative and inclusive culture that values diversity and promotes teamwork.