The Organisation

Ultralift is an esteemed Australian manufacturing company specializing in luxury motorized lift solutions for audio-visual equipment in high-end homes, hospitality, and commercial offices. Our state-of-the-art manufacturing facilities in Heidelberg West produce a comprehensive range of products, accessories, and bespoke solutions tailored to meet our customers' audio-visual needs. With a focus on seamless integration and aesthetic concealment, Ultralift ensures top-quality design and functionality for AV systems.

The Role

We are seeking a detail-oriented and proactive Internal Sales Executive to join our team in Heidelberg West. You will work closely with our Business Development Manager and internal teams to manage incoming enquiries, guide clients through the quoting and sales process, and ensure a high level of service is delivered from first contact to order fulfilment. You will play a crucial role in expanding our market presence and driving business growth. You will leverage your skills to identify new opportunities, nurture client relationships, and collaborate to deliver cutting-edge, design-focused audio-visual solutions. This is an exciting opportunity to be part of a dynamic team at the forefront of technology.

This is a primarily inbound role that requires excellent written communication, the ability to manage multiple client threads simultaneously in a fast-paced environment, and confidence working across CRM, quoting, and invoicing platforms.

Key Responsibilities

Liaise with prospective and existing clients via email and phone to respond to product enquiries and quote requests

Accurately prepare and send quotes and invoices using internal systems

Track and manage customer enquiries using Pipedrive CRM

Coordinate with internal teams including design, engineering, and logistics to ensure client needs are met

Progress leads from initial contact through to confirmed sale and delivery

Maintain detailed communication logs and follow-ups to ensure high service standards

Support the BDM with documentation and workflow visibility

Troubleshoot and resolve any client questions, delays, or scope changes during the quoting phase

Drive new business and build relationships within the architecture, AV, developer, and design space

Skills & Experience

Previous experience in internal sales, client services, or technical quoting roles

Strong English communication skills, especially written, with a client-focused approach

Highly organised with experience managing multiple enquiries simultaneously

Familiarity with quoting, invoicing, and CRM tools (Pipedrive preferred)

A practical mindset and confidence working with custom or technical products

High attention to detail and follow-through

Culture

Innovative and forward-thinking environment

Commitment to continuous learning and professional development

Collaborative and inclusive team culture

Client-centric approach with a focus on excellence

Dynamic and proactive mindset

Location Heidelberg West, VIC – full-time in-office role

To Apply Please submit your resume and a brief cover letter outlining your experience and interest in the role. Applications with relevant quoting, internal sales, or CRM experience will be prioritised.

Visit us at: www.ultraliftaustralia.com.au