Customer Care Officer

Bring your energy, empathy, and initiative—this is more than just a contact centre role.

About Us

We’re a fast-growing PropTech company transforming the way real estate agencies manage payments. Our platform allows real estate agencies to issue invoices for property marketing and other property related costs giving customers the choice to Pay Now or Pay Later.

About the Role

As a Customer Care Officer, you’ll be part of our Customer Care Team in our contact centre, supporting real estate agencies and their clients—sellers, landlords, and tenants—with most of your time spent helping property owners who are selling and need support to action their marketing invoice. Whether a customer is paying upfront or applying for a short-term loan, our team is here to support them every step of the way—with warmth, clarity, and care.

Day-to-day, you’ll:

• Deliver caring, solutions-focused support via phone, email, and web chat

• Help referred customers complete their online loan application

• Troubleshoot issues and escalate where needed, using your critical thinking

• Build rapport and guide customers through their obligations clearly and patiently

• Assist with maintaining our loan portfolio, ensuring repayments stay on track

• Spot red flags and act early to prevent loan repayment issues

• Collaborate across teams to streamline processes and elevate the customer experience

What You’ll Bring:

• 1+ years’ experience in a contact centre, or fast-paced customer service environment

• Confidence using multiple systems while on the phone (bonus points if you’re familiar with Zendesk, Microsoft Teams, Zoho, or similar)

• Strong written and verbal communication skills, with a knack for making things simple

• Patience and empathy—especially when customers are unsure or overwhelmed

• A growth mindset—you’re open to feedback and love learning new things

• A team-first attitude, with the resilience to stay cool under pressure

Bonus Points For

• Real estate experience (leasing, property management, sales or admin)

• Familiarity with consumer lending, compliance, or finance contracts

• Did you know? Some of our most successful team members joined us with receptionist experience. If you can juggle phones, people, and paperwork with a smile, you might be exactly who we’re looking for—even if you haven’t worked in finance or real estate before!

Why You’ll Love It Here:

• RealtyAssist is full of lovely, friendly people that genuinely care for our customers. You will be on a first name basis with everyone in this business.

• A welcoming and supportive team that values your ideas

• A shiny new CBD office with stunning views

• Birthday leave (yes, you get a day off just for being born)

• Career development and cross-skilling opportunities

• Employee assistance program for your wellbeing

• A culture that balances fun with showing up, every day, like it’s your own business

Hours:

Full-time, CBD office-based role

Monday to Friday | 8:30am – 5:00pm

Salary:

Up to $65,000 + super, based on experience and fit

Next Steps:

Shortlisted applicants will be invited to an interview. During the interview you will be asked to complete an aptitude assessment. This helps us ensure that your written communication and basic tech proficiency are a strong match for the role.