Customer Service Officer

South Regional TAFE
Bunbury, WA
A$76,912-$82,464 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 9 days ago


We are establishing a 12 month appointment pool for vacancies that may arise.

We may offer permanent, fixed term, full time, part time or casual appointments, with the possibility of a further term and/or permanency.

One permanent full-time position is available for immediate appointment.

Suitable candidates will be placed in the appointment pool from which opportunities may be offered as vacancies arise. Applicants may also be considered for similar positions within South Regional TAFE as they arise during the life of the pool. If the appointment pool is exhausted prior to the pool expiry date, we reserve the right to supplement the pool through further advertising.

Work Benefits
Our employees have access to a range of benefits including:

Salary packaging/sacrifice facility

Government Employer Super Contribution 12%

Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace

Thirteen weeks paid long service leave after 7 years

Fifteen days personal leave

Four weeks annual leave and an option to accrue ten additional days extra leave each year

Flexible working hours

Paid parental leave – 18 weeks

About the Role
You will provide a high quality, seamless customer service experience, including receiving and transferring enquiries, client liaison and complaint resolution (face to face, phone, email, online, social media etc.). You will also be a point of contact for course information and student pre-enrolment information in a high-volume work environment.

You will be efficient and effective in general administrative tasks, duties and functions (receiving payments, data entry, document creation, electronic records management, researching and reporting, filing, etc.).

To be successful in this role you will ideally have effective verbal and written communication skills, with a focus on providing quality and seamless customer service. Experience in a busy office environment is highly regarded.

Find out about South Regional TAFE please visit our website www.southregionaltafe.wa.edu.au

How to apply
Please ensure you review the Job Description Form (attached to the advert on Jobs WA) for further information about the requirements of the position. This information will assist you with the preparation of your application.

To read the full advertisement and submit your application click the Apply button at the top of this page, which will direct you to Jobs WA or go to - www.jobs.wa.gov.au

We require you to submit:

A comprehensive Resume including two professional referees

A brief covering letter not exceeding two pages demonstrating your skills and experience against the requirements of the position as outlined in the JDF

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

Applications close Tuesday 19 August 2025 at 4:00pm (WST).


About South Regional TAFE

Katanning, WA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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