Customer Experience Officer
Capital Transport
Posted 7 days ago
We are seeking a Customer Experience Officer to join our CX Department. This is position requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.
Your responsibilities include but are not limited to:
Handling inbound and outbound customer service inquiries with professionalism and efficiency
Managing the booking of on-demand jobs with accuracy and timeliness
Following up on services by liaising with clients, subcontractors, and operations
Proactively identifying growth opportunities within portfolios and fostering client retention through relationship-building
About Capital Transport
Capital Transport is a wholly owned Australian business, operating successfully across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia.
Capital Transport has enjoyed strong growth in recent years due to its commitment to exceptional service using a flexible, solutions-focused approach. We provide a range of transport services and delivery options and nationally our expansive fleet incorporates over 1100 vehicles. These vehicles range from motorbikes for CBD courier services to semi-trailers and specialised vehicles.
Source: This is an extract from the company's own website.
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