• $31,275 + super + NFP salary packaging benefits
• Permanent Part Time Contract 15.2hrs per week - real work/life balance
• Location: Jambinu (Geraldton) WA 6530
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
This is an on-site position based in Geraldton, and the Administration Officer is the first point of contact for clients and visitors both face to face and over the phone. You will be required to fulfill administration tasks essential to the efficient running of the services. You will be comfortable managing multiple competing priorities including requests and queries from staff, clients, and the public.

Emergency relief helps people to address their immediate basic needs in times of financial crisis or hardship through material or financial aid (e.g., vouchers, clothes, and food parcels). Support is offered in a way that maintains the dignity of individuals and families and encourages self-reliance. You will support Emergency Relief that is available every Tuesday morning in Geraldton and Carnarvon, and every Thursday morning in Geraldton.

As well as financial and material support, we also link people with services in the community to help them address the challenges that are affecting their financial wellbeing.

Your Key Responsibilities

• Provide a welcoming and supportive experience for all people engaging with our services.
• Complete a range of administrative tasks including but not limited to taking phone calls, booking appointments, coordination of emails and mail distribution, ordering supplies, maintenance of electronic files, and processing accounts payable, to ensure the efficient organisation of the office.
• Highly professional and courteous, verbal, and written communication that is aligned with the Mission Australia Code of Conduct.
• Conduct Intake of Emergency Relief clients and arrange Emergency Relief appointments ensuring fair and equitable access.
• Refer Emergency Relief clients to appropriate services where necessary.
• Participate in Mission Australia's and external quality improvement activities including data collection and analysis, program reviews, improvement opportunities and innovative practice.

Requirements for Success

• Relevant qualifications (e.g. Certificate in Business Administration) and minimum 1 year experience in a similar role.
• Demonstrated experience working with vulnerable people experiencing a range of issues including financial disadvantage, homelessness, family and domestic violence, substance misuse and physical and mental health issues.
• Strong ability to deal with service users presenting with challenging behaviour with respect and dignity.
• Experience working with Aboriginal communities with a deep understanding and respect for the culture and protocols.
• Experienced in the use of databases and online information systems and records management with excellent analytical, literacy, numeracy, and verbal communication skills.
• Proven ability to manage multiple competing priorities and a constant workload of varied administration tasks.
• Demonstrated solutions focused thinking and problem solving.
• First Aid Certificate.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How To Apply
To be considered for this opportunity, click 'apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.