Client Services Administrator/ Reception/ASIC

Join a professional accounting firm where your contributions truly matter. Enjoy a welcoming team culture, ongoing training, and genuine opportunities to grow your career.

About Us
We’re a friendly and approachable accounting firm located in Hawthorn, Melbourne, dedicated to providing outstanding service to our clients. As our firm continues to grow, we’re looking for a motivated, detail-oriented Client Services Administrator to join our team, someone who can also assist with reception duties and ASIC-related tasks.

About the Role
This is a varied role and a rewarding position where you’ll be the go-to admin support for our accountants and clients. Your key responsibilities will include:

Communicating with clients via phone and email

Administrative Onboarding of new clients

Collation of annual tax packs for clients

Managing all matters related to ASIC including Annual Company Returns, general client enquiries, form lodgements etc

Management of CAS360

Management of ATO Lodgments

Follow up on ASIC documents from clients, which are required for lodgement.

Preparing and maintaining client records and correspondence

Establishment of all Companies and Trusts with Cleardocs/Maddocks for accountants.

Providing general administrative and office support

Management of databases (APS and Virtual Cabinet).

Reception Duties

Support to Administration and Accounting Team Members

Coordinating catering for staff training

Other ad hoc duties as required

What You’ll Bring
We’re looking for someone who enjoys working in a team and takes pride in delivering high-quality work. Ideally, you will have:

Strong administrative and organisational skills

Ability to manage and have a deep understanding of CAS360 and ASIC requirements

A keen eye for detail and accuracy

Professional and friendly communication skills

The ability to manage multiple tasks and meet deadlines

Previous employment in an accounting or professional services environment is essential

Confidence using Microsoft Office and workflow systems

What We Offer

A positive, supportive, and inclusive team culture

Clear pathways for development

Long-term career opportunities for the right person

A workplace where your work is appreciated and your voice is heard

If you’re looking for a role where you’ll be supported, valued, and challenged – we’d love to hear from you.

Apply Now
We’re looking for someone who is reliable, organised and enjoys working in a professional office setting. If this sounds like you, please apply with your resume and a cover letter via SEEK.

Your letter should outline the areas you have worked in that align with the requirements of this role.