Internal Sales & Customer Service – Pathway to Account Manager | Knoxfield VIC
Firebox Australia
Posted 5 days ago
About Us
Firebox Australia is a leading national manufacturer and distributor of emergency fire products, including Fire Extinguishers, Emergency Lighting, Hose Reels, and plumbing accessories. With a strong presence across Australia—including branches in Newcastle, Gold Coast, Melbourne, and Sydney—we pride ourselves on quality, service, and innovation.
The Role
We’re looking for a reliable, enthusiastic, and physically fit individual to join our small Knoxfield team in a dual-role capacity. Initially, you will be focused on internal sales, assisting walk-in and phone-based customers, supporting existing accounts, and conducting local deliveries in a small company vehicle.
As you develop, this role will transition into a full-time Account Manager position, where you will be responsible for managing and growing your own portfolio of customers. If you’re young, motivated, and eager to build a career in sales, this is a fantastic opportunity to grow with a respected industry leader.
Key Responsibilities
Deliver outstanding customer service to walk-in and existing customers
Manage phone and email enquiries with confidence and professionalism
Pick and pack orders, conduct local deliveries (automatic van)
Assist with warehouse operations including receipting, stock control, and dispatch
Develop strong relationships with clients and support account growth
Transition into a field-based account management role over time
Maintain clean reporting and CRM entries
Contribute to a positive, team-focused workplace
What We’re Looking For
Valid VIC driver’s licence and clean driving record
Australian citizenship
Physically fit (able to lift up to 20kg)
A strong work ethic, reliability, and a willingness to learn
Great communication and interpersonal skills
Confidence using Microsoft Office and basic CRM systems
Well-presented, motivated, and eager to grow into sales
Forklift licence desirable but not essential
Previous warehouse or sales experience preferred
Why Join Firebox?
Supportive and close-knit team environment
Pathway to a full-time Account Manager role
Growing, Australian-owned business with national reach
Monday to Friday hours (approx. 8:00am–4:00pm)
On-the-job training and mentorship provided
Free on-site parking and local delivery vehicle supplied
Ready to take the next step?
If you’re looking for a hands-on role with real career progression in a growing industry, we’d love to hear from you. Apply now and be part of the Firebox journey!
About Firebox Australia
Since 2006 when we opened our doors, Firebox has rapidly grown to become one of the most successful independent suppliers of Fire Protection Equipment in Australia, New Zealand and Oceania. This is as a direct result of our commitment to developing and improving our products, and of course having a great group of people. Our team is one of the most experienced in the industry and we look forward to helping you!
Firebox products have the highest Fire Ratings in the industry. What this means is they are designed to put out the largest fires possible for equipment of their size. Our use of stainless steel where many competitors use mild steel is an example... Why? Because stainless steel creates strength and resistance to corrosion. Our goal simply put is to make a superior quality product. We hope you never need it, but in the event you do you can rely on Firebox equipment to work reliably and effectively.
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