Location: Melbourne (Toorak), Full-time, In-Office
Hours: Monday - Friday, 11am-7pm (flexible to align with Singapore)
Salary: $70-90k + super (plus performance incentives)

Is this you?

• You’re comfortable picking up the phone and talking with people (in Mandarin!)
• You’ve been working in customer service or admin but are hungry for more — wanting a job that offers growth, not just tasks.
• You’re curious to explore new markets and happy to work hours that align with Singapore clients (11-7pm).
• You like being the person people rely on to keep things moving.

What’s in it for you?

• Be part of an international expansion — you’ll help build our presence in Singapore from the ground up.
• Earn monthly bonuses tied to your impact, with the potential to grow your earnings over time.
• Work alongside a sharp, supportive sales team that values what you bring.
• Join a company with an award-winning culture, where the value you create is recognised — not just your title.
• Access personal development programs and coaching to accelerate your skills.
• Be part of a fun, energetic team that gets results and celebrates together.

Who are we looking for?
We’re after people who want to contribute to something bigger. Years of experience don’t matter as much as drive and dedication.

Must-haves

• Fluent Mandarin to support Singapore clients.
• Results-driven with a hunger to grow.
• Enjoys talking with people and builds quick rapport.
• Collaborative and proactive — you look for ways to improve, not just complete tasks.

Nice to have

• Experience in customer service, account management, or admin roles.

What you’ll be doing

• Be the key support contact for our Singapore sales team and their business clients.
• Manage inbound requests, coordinate paperwork, and help clients navigate the lending process.
• Make proactive calls to existing clients, checking in and uncovering future needs.
• Keep our CRM and internal systems accurate and tidy — ensuring nothing falls through the cracks.
• Spot process bottlenecks and suggest smarter ways to get things done.
• Help keep diaries, email threads and follow-ups in sync so the sales team can focus on closing deals.

About the company
Our client is one of Australia’s fastest-growing Fintech companies. With just over 90 people in a diverse, high-performing team, they’ve funded more than $1.5 billion in loans and are rapidly expanding internationally. Recognised for:

• Best Small Business Loans
• Best Workplace Diversity
• Outstanding Customer Service
• Best Employee Culture

Their people move fast, think sharp, and back each other fully. You’ll join a team that values both stretch and steadiness — and knows how to spot rising stars.

What happens next?
Once you apply, you’ll get a link to complete two short reflective tasks. We want to understand how you think, not just what’s on your resume.
It’s not a test — it’s a chance to share what drives you, what matters most, and the kind of environment where you’ll thrive.
If it feels like a fit, we’ll invite you in for a conversation to explore the opportunity together.