IT Support Technician

South East Suburbs, Clyde North location

Are you experienced in providing business IT support?

Do you enjoy solving common problems with software and hardware?

Do you know your way around MS server services?

Can you clearly explain IT problems and solutions in plain english for non-technical users?

ComputerTalk has operated in the Casey/Cardinia area since 1994. Recently becoming an MSP, a fresh view has seen growth in the business and a small but effective young, positive team is being formed to continue growing into the future.

We pride ourselves on unbiased, honest advice and friendly support, and provide IT services to local businesses with solid technical backing.

We love ideas and innovative thinking, we don't force long work hours, and we value input from everyone.

As our newest technician, you would respond to incoming requests and faults, alerts, and maintenance tasks. You would:

Assist users with their problems by phone, email and on-site where required

Keep our clients' networks in good shape through patch management and responsive monitoring

Diagnose hardware problems such as faulty RAM, Motherboards, Overheating Processors etc

Provide workbench repairs when necessary, Corrupt Operating System - Re-Installation and Repair

Share knowledge with the team

Any number of other interesting general faults!

Experience with RMM & ticketing systems (N-Able a bonus)

Your other duties will be to:

Keep track of your time spent on tasks

Take EFTPOS / Credit card payments for smaller jobs

We're a small team of 8 people, and every member contributes their own unique set of skills and experience, we're on the search for the right fit for our IT support technician and look forward to meeting the lucky candidate!

Are you clear to apply?
We're will only consider applications from those who:

IMPORTANT- You must have a minimum of 12 months working at an MSP or as an internal IT Support technician. Only candidates with strong experience in Microsoft Active Directory/O365/VEEAM/Fortinet will be considered. You MUST be located in VICTORIA, AUSTRALIA and are local to the South East Suburbs. A cover letter must accompany your resume.

SALARY is dependent on skill set & experience.

Are looking and applying for roles of this type only, and enjoy dealing with users directly

Take security and safety of customer data seriously

Have experience solving end-user IT problems

Have experience maintaining and administering Active Directory, DHCP, DNS, Group Policies and File ACLs in an MS Server environment

Sound knowledge & experience with firewalls, NAT, VLAN's, IPSEC & other networking functions.

Hold a current Australian drivers' license

Can legally work in Australia

A police check will be performed on all shortlisted candidates

Please note: Only successful candidates will be contacted to arrange an interview. We are unable to contact all candidates

Note: Computertalk values longevity in its relationships. If you have had 4 jobs in two years, you needn't apply.