WebPal is a Melbourne-based Managed IT Service Provider supporting small to medium businesses. Our aim is to take the stress out of technology by delivering reliable, tailored IT solutions that help our clients focus on what matters most. Our friendly team is dedicated to providing seamless support, with an emphasis on cybersecurity, data protection and long-term client success.

As WebPal continues to grow, we are seeking a tech-savvy IT Support Specialist (Level 1) to join the team based out of the Mount Waverly Office, in a full-time capacity working Monday to Friday, 9.00am to 5.00pm. This role is responsible for providing technical support to clients and internal users, which includes resolving day-to-day helpdesk tickets, basic troubleshooting and escalating issues, where required.

** Please note, this role is available for an immediate start.

Benefits of Working with us:

A collaborative, supportive and friendly team culture where our team is encouraged to take the time to resolve issues properly - where our focus remains on supporting our employees

Ongoing learning and development – we invest in your technical growth and certifications

Travel is compensated

Key Responsibilities:

Respond to and resolve Level 1 support tickets via phone, ticketing system, email and remote tools

Deliver technical support across Windows and macOS environments

Escalate more complex issues to senior technicians, where required

Assist with internal and client-facing IT projects such as system migrations, deployments and upgrades

Work collaboratively with internal teams for task prioritisation

Maintain accurate documentation and ticket notes at all times

Attend client sites on occasion to resolve Level 1 issues or assist with project delivery, as required

About You:

Minimum of 2 years’ experience in an MSP or similar IT support environment

Proficient in:

Windows and macOS operating systems

Microsoft 365 administration and support

Networking fundamentals (such as DNS, DHCP, routers, switches, firewalls)

Excellent verbal and written communication skills

The ability to work both independently and collaboratively

Strong problem-solving, troubleshooting and time management skills

You have a reliable motor vehicle, valid Australian Driver’s Licence and are willing to travel to client sites around Melbourne, on occasion and where required

Additional experience, that is highly regarded, but not required:

Experience with HaloPSA (ticketing system)

Familiarity with NinjaOne (RMM platform)

Hold relevant certifications (e.g., Microsoft, CompTIA, networking)

If the above fits your experience and interest, please click apply today!