About Us

At Reach Out Canberra, we’re dedicated to making a positive impact in the lives of individuals experiencing mental illness.

As a registered NDIS support provider, we offer support for individuals living with psychosocial disabilities through various community access programs and events. We are committed to compliance excellence and ensuring our billing meets NDIS regulatory compliance.

The Opportunity

*IMMEDIATE START* - ONBOARDING DAY AUGUST 11, 2025

We are seeking a detail-oriented and experienced Payroll and Claims Finance Officer to join our team and add a valuable contribution to our services and positive, collaborative staff environment. This critical role ensures accurate payroll processing for our support staff while managing NDIS claims and maintaining strict compliance with SCHADS Award requirements and NDIS regulations.

Key Highlights:

Essential role in a growing disability services organisation

Comprehensive shift verification and quality assurance responsibilities

Direct impact on staff satisfaction and business compliance

Opportunity to work with NDIS-specific systems and processes

What You'll Do

Process weekly payroll for 50+ casual staff members ensuring SCHADS Award compliance

Verify shifts weekly for accurate timings, completed case notes, KM travel and compliance

Check and reconcile attendance records against service delivery documentation

Submit and manage NDIS claims through myplace provider portal

Identify, document, and resolve nonconformance and discrepancies

Maintain comprehensive financial records and reporting

Ensure compliance with NDIS Practice Standards, Fair Work regulations & SCHADS Award

Calculate wages including base rates, overtime, penalty rates, allowances, minimum engagement periods and loadings

Process leave entitlements, superannuation contributions, and tax obligations

Prepare and submit Single Touch Payroll (STP) reports to ATO

Generate payslips and maintain employee payroll records

Reconcile payroll accounts and resolve payroll queries

Validate service delivery against participant plans and support agreements

Cross-reference timesheets with scheduled rosters and actual service delivery

Identify timing discrepancies and incomplete documentation

What We're Looking For

Essential:

Payroll processing experience, preferably in disability services or healthcare

Strong understanding of award wages, particularly SCHADS Award

Experience with NDIS claims processing and myplace provider portal

Proficiency in payroll software (Xero, MYOB, or similar)

Exceptional attention to detail and accuracy

Strong analytical and problem-solving skills

Understanding of disability support worker roles and classifications

Strong ability to receive and act on constructive feedback

Solutions oriented mindset with high personal agency towards resolution

Highly Desirable:

NDIS sector experience and understanding of compliance requirements

Knowledge of Single Touch Payroll (STP) reporting

Experience with shift verification, timesheet management, and attendance record reconciliation

What We Offer

Professional development opportunities

Supportive team environment

Opportunity to make a real difference in the disability sector

Modern payroll and claims management systems

How to Apply

Please submit your resume and cover letter addressing the key selection criteria. Include examples of your payroll processing experience and any NDIS sector knowledge. *Applications close 7/8/2025

*Note: Resumes without a cover letter addressing the criteria above will not be considered. This is a key component of highlighting attention to detail.

At Reach Out Canberra, we value diversity and encourage applications from all qualified individuals. Only applicants with the right to work in Australia will be considered.