Medical Administration Assistant

Spring Hill (Brisbane) | Stafford clinic opening soon | Full Time | Hybrid

Medilinks Connect is a growing private psychiatry service dedicated to supporting Australia's Veteran and Defence communities. With a team of specialist psychiatrists and a strong clinical admin backbone, we deliver mental health care via both telehealth and in-person consultations.

We're looking for a capable, emotionally intelligent Medical Administration Assistant to join our close-knit team—someone who understands that treatment starts the moment a patient reaches out, not just when they enter the consult room.

What You'll Be Doing

Coordinate psychiatric appointments and clinician schedules

Act as a warm, professional first point of contact for patients and referrers

Keep clinical records and correspondence accurate, secure, and up to date

Manage Medicare/DVA/WorkCover billing (ZedMed experience ideal)

Support both telehealth and face-to-face service delivery

Help create a calm, respectful, and responsive patient experience

Why Join Us?

At Medilinks, you'll be part of a small, agile team that values professionalism, emotional intelligence, and sharp problem-solving—because we're not just treating conditions; we're holding space for people who've seen and experienced a lot.

Our leadership team is grounded and approachable. While we move fast and expect a lot, we foster a culture where every team member is respected, supported, and encouraged to find joy and meaning in the work. We believe in showing up each day with the same care, energy, and presence you would on Day One.

We offer a hybrid working arrangement, with flexibility to work from home for part of the week once onboarding and training are complete.

You'll Bring:

At least 2 years' experience in medical admin or healthcare reception

Strong communication and interpersonal skills, especially under pressure

Confidence with Medicare, DVA, or private health billing

A steady hand with clinical systems (ZedMed or similar)

The emotional intelligence to balance seriousness with warmth

A collaborative mindset and genuine pride in patient care

Current National Police Clearance (or willingness to obtain)

Right to work in Australia

📍 Location: Spring Hill (current); new Stafford clinic opening soon
🕘 Hours: Full time, hybrid after onboarding
💰 Salary: Starting at $60,000 + super, negotiable based on experience
📅 Start: August 2025