Job Title: Receptionist
Location: Rockhampton, QLD
Work Type: Full-time or Part-time
Salary: Health Professionals and Support Services Award 2020
Industry: Healthcare & Medical – Medical Administration

Help drive meaningful care experiences.

At Vector Health & Performance (VHP), we exist to empower people to live stronger, healthier lives through movement, education, and connection. Our team delivers allied health services across Rockhampton, Yeppoon, Biloela, and regional outreach communities.

We are currently seeking an experienced, values-aligned Receptionist to join our Rockhampton Practice in a key administrative operations role. This is an opportunity to take on enhanced responsibility across service coordination, systems improvement, and operational consistency—while continuing to deliver exceptional front-of-house service.

This role is suited to someone who can: Light up the room to make a patient or team-member feel valued; has highly developed organisation and time-management practices; is a proven problem solver; and who has high developed written and verbal communication skills.

About Us

At Vector Health & Performance, our mission is to empower people to live stronger, healthier, and more fulfilling lives through movement, education, and connection. We deliver allied health services across Rockhampton, Yeppoon, Biloela, and regional outreach communities, supporting individuals and families to achieve better health outcomes at every stage of life.

Our multidisciplinary team—including physiotherapists, exercise physiologists, and strength coaches—is supported by a passionate and professional administration team that plays a central role in shaping the client experience and supporting high-quality service delivery.

Our Core Values

At the heart of everything we do are four core values that guide how we work with each other, our clients, and the broader community:

Non-Judgemental Care – We foster a safe, inclusive, and respectful environment where every person is met with compassion, dignity, and understanding—regardless of their background or circumstance.

Positive Attitude – We bring warmth, optimism, and energy to every interaction, ensuring that clients and colleagues feel supported and valued.

Excellence – We strive for continual improvement and uphold the highest standards in our professional practice, communication, and service delivery.

Results Matter – We are outcome-driven and committed to achieving meaningful, measurable progress for our clients, team, and community.

About the Role

As a Receptionist, you will support the seamless delivery of care across multiple VHP locations, contributing to client experience, service innovation, and the coordination of clinic operations.

In addition to being hands-on in reception and client service, you'll work closely with the team to take ownership of key systems, streamline admin workflows, support junior colleagues, and help drive process improvements that reflect our best practices and core business values. You’ll work closely with our clinicians, leadership team, and client services team across Rockhampton, Yeppoon, Biloela, and outreach services, ensuring a high standard of service continuity and operational excellence.

Key Responsibilities

Provide high-level administrative coordination across bookings, waitlists, referrals, and diary management, collaborating with the broader team across all VHP sites

Maintain and troubleshoot practice management software (Nookal) including workflows, templates, billing setups, and client record integrity

Process complex transactions across multiple funding sources (e.g. NDIS, Medicare, DVA, private health), ensuring compliance and clear communication with clients

Assist with communication between client services team, clinicians, and management to support clear scheduling, room availability, and service delivery

Collaborate with the leadership team to review and improve systems, update knowledge bases, and contribute to audit readiness and service consistency

Adopt a solution-focused approach by proactively identifying and presenting resolutions alongside any challenges

Build trusted relationships with clients, families, plan managers, referrers, and partner organisations. Seeking new opportunities to build community relationships.

Participate in projects that support innovation, efficiency, or the development of new client experiences and admin processes

Promote and maintain a supportive, team-based approach that reflects VHP’s mission to build stronger, healthier communities

Proactively identify and address potential team challenges to support and enhance a positive team culture

Demonstrate leadership aligned with company values to foster a positive and collaborative team culture

Who You Are

You are an experienced receptionist, with a caring, friendly and approachable nature, can display discretion and sound judgement professionally and takes initiative. You have an ability to light up the room to make a patient or team-member feel valued; has highly developed organisation and time-management practices; is a proven problem solver; and who has high developed written and verbal communication skills.

You’ll thrive in this role if you:

Have 2+ years of experience in a medical, allied health, or community-based admin/reception role in the private sector.

Are confident working across multi-site operations, with strong skills in remote communication, system consistency, and client coordination

Have advanced working knowledge of practice management platforms such as Nookal, Cliniko, or Halaxy

Understand funding streams like NDIS, Medicare, private health, and have confidence handling billing discrepancies or claim queries

Are highly organised with the ability to triage competing priorities, plan across teams, and maintain a calm, professional front

Can provide informal support or mentoring to staff without necessarily holding a formal management title

Have excellent interpersonal skills and can communicate clearly and respectfully with a wide range of people—clients, families, staff, and stakeholders

Take pride in supporting a values-driven organisation, where the quality of care and client outcomes are central to every decision

Why Join Us?

At Vector Health & Performance, you’ll be part of a purpose-led organisation that prioritises community, connection, and care. We offer more than just a job—we offer the opportunity to lead, grow, and contribute meaningfully in a collaborative, values-led healthcare environment.

Work with a multidisciplinary team that includes physiotherapists, exercise physiologists, coaches, and admin professionals who care deeply about their work

Be part of a supportive, multi-site team serving Rockhampton, Yeppoon, Biloela, and surrounding regional communities

Step into a key operational role where your decisions and systems thinking directly impact client experience and clinical efficiency

Access ongoing development opportunities, structured mentoring, and the chance to shape how we deliver services

Enjoy a workplace culture that prioritises respect, innovation, open communication, and team cohesion

Make a real difference to the lives of clients and the success of your colleagues

Benefit from work life balance and a sustainable approach to your workload

Receive competitive remuneration, based on your experience and qualifications

Apply Now

To apply, please submit your resume and a brief cover letter outlining your relevant experience and how you would contribute to the mission and culture of Vector Health & Performance.