Position Title: Client Engagement Officer
Duration: Approximately 4 months with a possible extension
Location: Belconnen, ACT
Hourly Pay Rate: $52.19 per hour + 12% Super
Security Clearance/Requirements: National Police Check and Working with Vulnerable People (WWVP) Check required
Working Arrangements: On-site

ABOUT THE ROLE

We’re seeking a proactive and client-focused Client Engagement Officer to join a dedicated team in a government services environment. This is a dynamic and varied frontline role that involves responding to client needs via telephone, email, and in-person channels.

This is a fantastic opportunity for someone who thrives in a high-volume client service environment, is culturally aware, and enjoys contributing to a supportive and purpose-driven workplace.

KEY RESPONSIBILITIES

• Provide high-quality, client-centred service to a diverse community.
  
  
• Rotate through the Call Centre, Client Access Point, and Rebates processing teams.
  
  
• Respond to a broad range of client enquiries in person, by phone, and via email.
  
  
• Process and assess applications for rental rebates.
  
  
• Manage and maintain digital client records and documentation.
  
  
• Escalate clients with special needs to appropriate support services.
  
  
• Contribute to the effective management of the team's inbox and administrative functions.
  
  

SKILLS AND EXPERIENCE

• Demonstrated experience in delivering quality customer service in a busy environment.
  
  
• Excellent communication and interpersonal skills, including the ability to manage sensitive or complex situations.
  
  
• Strong time management and organisational abilities, with attention to detail.
  
  
• Proficient with business software and IT systems (e.g., MS Office, CRM platforms).
  
  
• A collaborative team player who is adaptable and solution-focused.
  
  

ELIGIBILITY

• Must hold a current Working with Vulnerable People (WWVP) Check.
  
  
• Must be willing to undergo a National Police Check.
  
  
• Australian Citizenship or Permanent Residency is required.
  
  

Apply now or contact Rebecca Cosan on 6260 8888 at SOS Recruitment for a confidential discussion.

PLEASE NOTE: Applications for this role will close on 30 July 2025. If your application is received after this date, we’ll be happy to keep your CV on file for similar opportunities that may come up. We encourage you to apply, even if the closing date has passed.

SOS Recruitment is committed to the principles of workplace diversity, equity, and inclusion.