
Systems Support Officer
M&T Resources
Posted 2 days ago
The Role
We are seeking a proactive Systems Support Officer to play a pivotal role in the rollout and implementation of a new client information system. This is a permanent role based in the southern suburbs.
Skills & Experience
Our client is currently undergoing a system upgrade and requires a proactive IT professional to liaise with key business stakeholders to support the implementation and rollout of their new client information system.
The Systems Support Officer will also play a key role in ensuring users are trained and supported in the new system.
Responsibilities:
Your key responsibilities will include:
- Coordinating and participating in user acceptance testing (UAT) and delivering training and guidance
- Managing requests by receiving, triaging, and responding to tickets
- Maintaining accurate documentation and adhering to document control standards.
- Assisting with change management strategies to prepare users for system changes
To be successful in this role, you should have proven experience with Salesforce-based systems and a strong understanding of business processes and policies.
Contact
For more information or to apply email: [email protected]
About M&T Resources
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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