About the Role

We’re a boutique-style MSP based in Cheltenham, and we’re growing fast. That means we’re on the lookout for an IT Technician to join our warm, skilled, and small-but-mighty team.

If you’ve got 2–5 years' experience in IT support, love problem-solving, and want a role that offers both technical variety and genuine work-life balance, this could be your dream gig.

What’s in it for you?

- Work from our Cheltenham office setup—free parking, relaxed vibe, no big-corp red tape

- Join a tight-knit, welcoming team where your input matters

- Client-facing role with site visits across Melbourne, Bayside & Mornington Peninsula

- Monday to Friday, 9:00am – 5:30pm (no on-call chaos)

- Growth opportunities—take on more responsibility as you grow!

Key Responsibilities

- Provide remote, in-house and onsite support to our diverse client base

- Troubleshoot desktops, laptops, servers, networks, and Office 365 environments

- Manage service desk requests and resolve incidents quickly and professionally

- Support Windows, macOS, Office 365 (Exchange, SharePoint, OneDrive, Teams)

- Administer server hardware/software, backups, antivirus, and patching

- Document client environments, update procedures, and manage tickets through to completion

- Deliver clear, friendly communication to clients and users

What We’re Looking For

Must-haves:

- 2–5 years of IT support experience

- Previous experience in an MSP environment

- Solid knowledge of Windows desktop OS, Microsoft Office, networking (DNS, VPN, LAN/WLAN etc.)

- Microsoft 365 admin skills (Exchange, Teams, SharePoint)

- Strong troubleshooting and diagnostic skills

- Valid driver’s licence + roadworthy vehicle for client site visits

- Great at Report Writing

- Excellent communication and time management

- Able to complete a Police Check and Working With Children Check

Bonus if you’re familiar with:

- macOS support

- Server maintenance and patching

- Creating and maintaining network documentation

Why Join Us?

We genuinely care about our people. You’ll be respected, challenged, and given room to grow. If you’re tired of feeling like just another ticket-closer, this role will feel like a breath of fresh air.

Apply today and take the next step in your IT journey—somewhere you’ll be