Company description:

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

Job description:

Location: Coffs Harbour

Employment Type: Ongoing full-time

Salary: from $84,659 to $92,701 per annum

What you'll do

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

Located in the local court, the Senior Client Service Officer provides complex administrative services to meet statutory obligations and delivers high quality and professional services to clients.

The role supervises a small team, provides guidance and effectively allocates resources to meet the Department's requirements.

The role may be required to perform some quasi-judicial and procedural functions.

What we're looking for

• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment. Click here for more Information about accepting a role within Court Services.
• A passion for delivering excellent client service in a high-volume environment.
• Strong communication skills and the ability to explain complex information in plain language.
• Experience managing, developing and motivating a team.
• Knowledge and demonstrated ability to apply relevant court policies/procedures.
• High quality customer service skills with a professional and ethical manner.

Essential requirement

• Circuit and relieving staff are required to possess a current Australian Drivers Licence and be willing to travel between Grafton and Kempsey, this may include overnight stays.

Download the Senior Client Services Officer Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

Make a Real Difference Every Day

Join the Department of Communities and Justice (DCJ) and be part of a team that helps people navigate the justice system with empathy, clarity, and professionalism—making your role essential to delivering fair and accessible justice services.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

Applications close 7th August 2025 at 11:59pm

Got a question?

For more information about the role or what it's like to work for DCJ, please contact Fleur Greedy at [email protected]

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on (02) 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience