About the opportunity

We are seeking an adept IT professional with strong problem-solving and customer service skills to join our dynamic team in the position of ICT Service Desk Analyst on a permanent full-time basis. In this role, you will provide technical support through the Service Desk to users of the Council's ICT environment, including business applications, systems software, desktop computers, peripherals, mobile devices and the communications network. The successful candidate will resonate with our values of Respect, Accountability and Innovation, and our Customer Promise, which are at the heart of everything we do at Penrith City Council.

We offer a hybrid working environment in this role and work together to balance our individual needs and working preferences with the needs of our colleagues, our customers and Council. We are committed to the professional development of our team members and offer the opportunity to learn new technologies and grow your core skill sets.

Essential Criteria

• Tertiary qualification (or close to completion) in Information Technology or equivalent
• Demonstrated experience in an ICT Service Desk environment, including strong communication and customer service skills
• Demonstrated experience in Microsoft Windows SOE and Intune environment
• Demonstrated experience in configuring WAP, routers, etc.
• Ability to provide technical support in Microsoft Active Directory, Entra ID, Exchange Online, Office365, Microsoft Teams and Microsoft Azure
• Demonstrated ability to support Microsoft Office products
• Demonstrated analytical and problem-solving skills to ensure the delivery of quality information technology support
• Demonstrated sound organisational and time management skills with the ability to prioritise and meet agreed deadlines
• Demonstrated commitment to Work Health and Safety
• Current Class C driver licence

Desirable Criteria:

• Knowledge of Technology One products – Financials, Property & Rating, ECM, Performance Planning and Asset Management
• Experience in Power shell scripting
• Ability to troubleshoot network related issues
• Knowledge of ITIL framework

Salary: $78,619.00 - $91,006.00 per annum, plus 12% Superannuation

About us

Information and Communications Technology is responsible for the provision of ICT services across the organisation through business solutions, infrastructure/systems integration, spatial information systems, project management, internal ICT customer service and strategy delivery.

Our team of ICT Professionals are passionate about working with new technologies and being on the leading edge of delivering change through quality ICT services. Our team were recently recognised for our innovative work, receiving a Highly Commended award in the Risk Management category at the 2022 NSW Local Government Excellence Awards for our ‘SafeConnect’ cyber security awareness campaign. As part of our team, you will inspire, advocate and champion the effective use of innovative technologies across the organisation.

Why work with us?

At Penrith City Council, we’re passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we’re here to support you in the moments that matter. As the winner of the 2020 Local Government Excellence in People and Culture Award and an Excellence Award winner in the 2020 Australian HR Awards, you can be confident in joining a workplace that offers truly outstanding benefits, including:

• A range of flexible work arrangements
• 18 weeks paid maternity leave
• Health and wellbeing leave
• 15 days personal leave
• Significant financial and leave support for undertaking further education
• Diverse salary packaging
• And much, much more!

How to apply

Visit careers.penrith.city to view the position description and to find out more information about employment with Penrith City Council. To submit your application, please apply online using the link below.

Applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their cover letter. Applicants who do not meet the essential criteria will not be considered.

Completed applications must be received by 11.55 pm on the closing date. Please allow 4 weeks from the closing date for the processing of your application.

For further information about the position, please contact Moe Merhebi, Service Delivery Manager, on 4732 7777.

You may be required to undertake background checks, as relevant to the position for which you have applied.

Applicants must have the right to live and work in Australia to apply for this position.