Company description:

Department of Communities and Justice

Job description:

Senior Client Service Officer - Manly Local Court

• Location - Manly
• Ongoing - Fulltime (35 HPW)
• Clerk Grade 3/4, base salary ($84,659 - $92,701), plus employers' contribution to superannuation and annual leave loading

Your role

You will provide complex administrative services to meet statutory obligations and deliver high quality and professional services to clients and stakeholders of a court registry. The role supervises staff, allocates resources and provides ‘hands-on' training and guidance.

You may be required to perform some quasi-judicial and procedural functions.

What you'll do

In this role, you will be responsible for:

• Providing complex and high-quality administrative services within a court location
• Liaising with a wide range of internal and external clients
• Preparing accurate court orders, reports and correspondence
• Supervising, guiding, training and providing support to a team
• Effectively allocating resources to achieve daily goal
• Managing complex inquiries and provide procedural assistance to clients and staff including researching, interpreting legislation, policy and court procedures

What we're looking for

• Ability to meet the demands of a high pressured and fast paced work environment
• Ability to react quickly to changing situations and make important decisions utilising strong problem-solving skills
• Experience managing, developing and motivating a team
• High level written and verbal communication skills
• Knowledge and demonstrated ability to apply relevant court policies/procedures
• Strong written and verbal communication skills
• Great time management and organisation
• A professional demeaner

Download the role description and information about accepting a role with Court Services and the potential hazards.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Tell me about a time at work when you provided feedback to someone after that person performed poorly.

• We've all faced the situation of needing to adjust our plans because of unforeseen circumstances. Tell me about a time this happened to you and how you accommodated the changes.

Applications close Wednesday 30 July 2025 at 11.59pm (AEST).

Got a question?

For more information about the role or what it's like to work for DCJ, please contact Richard Harvey at [email protected] >.

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Maren Heldt on 0447 682 015 or via [email protected].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

There is currently one full-time ongoing role available at Manly.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/