Councillor Enquiries Officer

Act as the key liaison for Councillor enquiries and requests

Enjoy flexible work options, including RDOs and hybrid work arrangements

Salary from $81,613.73 to $87,982.84 p.a. + 12% Superannuation (Grade G)

Make a Difference Where You Work

Willoughby City Council is seeking a capable and customer-focused Councillor Enquiries Officer to be the first point of contact for Councillor enquiries. You’ll support councillors by ensuring requests are managed efficiently and professionally, while working across the organisation to enable smooth and well-documented interactions. This role suits someone who is organised, responsive, and confident in politically sensitive environments.

Why Join Us?

Central Liaison Role – Facilitate seamless information flow between Councillors and Council stakeholders

Engaging Work Environment – Collaborate with diverse teams across Council to deliver effective outcomes

Enhancing Efficiency – Play a key role in improving how Council manages and responds to Councillor enquiries

Skill Development – Build expertise in governance, customer service, and administrative coordination

About the Role

As a Councillor Enquiries Officer, you will:

Evaluate Councillor enquiries to determine the best course of action for timely resolution

Provide prompt, efficient, and high-quality customer service to all Councillors

Manage enquiries at the first point of contact to minimise impact on other parts of the organisation

Proactively liaise with Councillors to identify and address potential issues

Ensure all documentation, correspondence, and tasks meet high customer service standards, supporting accountability and transparency

Contribute to the development and ongoing improvement of a new Councillor Enquiries system

Develop and maintain a Councillor Operations Manual to guide daily interactions between Councillors and Council staff

Keep accurate records and provide reports on enquiry metrics to drive process improvements.

What You’ll Bring

Relevant tertiary qualifications or significant experience in business administration within a complex, political environment.

Knowledge or experience in Local or State Government or similar organisations

Strong administrative skills including records management, data entry, and documentation

Strong proficiency in Microsoft Office (Word, Excel, Outlook)

Well-developed communication and interpersonal skills

Experience in analysing data and contributing to business and process improvements

Ability to maintain confidentiality and manage sensitive information

Highly organised, team-oriented, and customer-focused

Flexible approach to working hours and changing priorities

Desirable

• Experience using Technology One

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact Christopher Binns – Executive Manager, Strategy and Reform – at [email protected] or on 02 9777 7707.

Applications should address all of the key responsibilities outlined in the Position Description.

Successful candidates will be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 27 July 2025 at 11.30 pm

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.