IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Our Bundaberg Intensive Family Support (IFS) team is currently recruiting a Permanent Full Time Case Manager.

The Intensive Family Support Service responds to vulnerable families with children and young people (up to 18), who are at risk of involvement in the statutory child protection system. This is a consent-based program providing case management for clients who agree to engage with the service. This role will be based out of our Bundaberg HQ.

About the Case Manager

Our Case Managers work collaboratively with families to identify and prioritise their presenting needs and provide intensive support interventions and engagement with specialist services. As part of a team, on a day-to-day basis you will:

Work with parents and other caregivers, through tailored interventions to build the skills and capacity of parents and carers' to safely nurture and protect their children

Develop engagement strategies for families experiencing domestic and family violence

Conduct home visits and continually assess safety and child protections concerns

Identify, develop and maintain case plans and goals with families so child protection concerns are addressed within timeframes

Undertake risk assessments where domestic and family violence is identified and engage all family members

Liaise and negotiate with service providers including Child Safety

Independently manage a case load of families

To make a difference in this role, you will have:

University degree qualifications in human services or related field

Working knowledge of domestic violence issues in the community and issues associated with families at risk of entering the child protection system

Track record in negotiating with service providers

Demonstrated interpersonal and communication skills

Effective written communication including the capacity to conduct assessments and develop an evidence-based rationale

Why IMPACT?

A fortnightly Rostered Day Off (RDO)

Salary packaging up to $18,500 per year to increase your take home pay

Birthday bonus day off

Paid 2 hours per month to donate to a worthy cause of your choice

Opportunities for advancement with our 'grow your own' approach

Leadership programs with the Institute of Managers and Leaders

Leaders Lab, development support for employees aspiring to leadership roles

Workplace Chaplaincy for face to face, confidential support

Westpac Corporate Partner program with discounted bank products and financial education

Corporate Gym Membership offer

Reimbursement for Working with Children clearance

To find out more, view our Position Description and full list of staff benefits at our Get Involved - Careers With Us page at www.impact.org.au

How to apply

Submit your application today and provide your:

Cover letter showing us why you are a great match for this role

Current Resume

IIMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit.

The successful applicant may be required to obtain background checks prior to employment, including a Working with Children Check.