Join us in making a real difference to people's lives. Embark on a journey where your passion meets purpose, and where your skills are the tools to transform lives. Become part of the Multicultural Australia Team dedicated to creating belonging and facilitating social and economic empowerment!

About MA

Multicultural Australia helps thousands of individuals from refugee, migrant, and asylum seeker backgrounds each year find their place in communities and organisations across Queensland. Our passionate team delivers culturally informed and person-centred care that meets the direct needs of our clients and communities. People are at the heart of what we do, and we are committed to developing a team that is diverse, inclusive, and caring.

We recruit individuals with strong social justice values who want to make difference in the lives of others, who enjoy collaborating and supporting clients build a new future. If you share our mission, contact us today about launching a rewarding career with Multicultural Australia.

About the role:

Multicultural Australia’s Unaccompanied Minors Program exists to promote wellbeing, independence, belonging and quality of life for unaccompanied humanitarian minors. We deliver culturally appropriate support to children and young people in a manner, which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. These relationships, alongside a trauma-informed and child-centered framework allows for healing, growth and the development of independent living skills.

Multicultural Australia is the custodian of Unaccompanied Minors residing in the Greater Brisbane and Toowoomba regions, and provides Case Management support for Unaccompanied Minors living in kinship care arrangements across Greater Brisbane, Toowoomba, and Rockhampton.

This is an opportunity for a fixed term contract 6 months for a Case Manager based in Brisbane.

Responsibilities:

· Delivery of culturally competent case management support and completion of comprehensive psychosocial needs assessments with young people and development and implementation of a case management plan which focuses on needs and aspirations;

· Identification of mental health risk factors, ensuring appropriate referral of young people to specialized mental health supports; and provision of emotional support to young people in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on young people;

· Assist young people to develop meaningful social connections including links with members of their culture or origin or religious community, through the provision of cultural orientation and life skills development;

· Provision of crisis intervention support when required to respond to immediate and urgent needs, following of appropriate documentation and escalation procedures as required and participation in the emergency on-call roster;

· Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for individual young people and work collaboratively with stakeholders;

· Prepare and review case plans, record service delivery through case notes, complete reports and any other necessary documents within strict timeframes, as well as provide line management support to Residential Youth Support Workers and Volunteers as required;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;

Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers;

An excellent understanding and knowledge of issues, current practice and policies in relation to the support of asylum seekers and refugees as well children and young people living in out of home care arrangements and living in kinship care arrangements;

Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;

High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills;

Demonstrated knowledge of client advocacy when working within a social justice framework;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card.

For any queries, please contact Roshani Khadka - [email protected] & Dani McAlister – Senior Manager Unaccompanied Minors Program - [email protected]

How do I apply?

We would love to have you as part of the team, please apply directly using the link on Seek.

Please submit your application as soon as possible, and before the 11 August 2025. Please note we may interview and appoint suitable candidates ahead of the closing date so please get in touch soon with your application.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.