SNSW Grade: 5/6
Employment Type: 12 months temporary, Full time (with possibility of extension)
Location: Parkes, hybrid working available.
Please note, an essential requirement of the role is willingness to travel as required (including regional travel).

This role sits within the Enterprise, Risk and Enablement Division in the SNSW Training team.

About the team:

The Service NSW Training Team is dedicated to empowering employees with the skills and knowledge needed to excel in their roles and deliver exceptional service to customers. Our team designs, develops, and delivers tailored training programs that support a variety of roles, ensuring our employees are confident and capable. By joining our award-winning culture team, you'll be part of a passionate group, committed to fostering growth, innovation, and excellence across the organisation.

About the role:

As the Assistant Training Specialist, you will oversee the facilitation and delivery of effective technical training programs whilst supporting the development of a range of learning and development activities to build people and leader capability, aligned to project outcomes, business unit objectives and organisation wide strategies.

Responsibilities:

The primary focus of this role is to facilitate technical training. In addition, responsibilities include:

• Build positive relationships with team members and customers to support the design of effective training solutions using adult learning principles.
• Help create, deliver, and review training materials, guides, and resources while managing logistics to ensure smooth operations and service improvements.
• Stay informed about government processes and current adult learning methods to provide quality training services.
• Collect and evaluate training feedback to improve course content and learning outcomes.
• Use various learning methods, including digital tools, face-to-face sessions, on-the-job training, and coaching, to enhance skill development.
• Maintain accurate records of training activities and prepare reports to guide decisions and support learning initiatives.
• Deliver pre-designed training sessions to build workplace skills and align with organisational goals.

Please refer to the key accountabilities located on the role description to find out more.

About you:

To be successful in this role, you will have:

• Strong ability to meet competing deadlines and manage your time effectively
• Confidence in facilitating conversations, developing, and maintaining relationships with our partners across the organisation
• Strong written and verbal communication skills and superior attention to detail
• Demonstrated ability to solve problems with creative and innovative solutions
• Experience in providing inclusive training in line with adult learning principles

As the Training team is accountable for delivering technical onboarding training, the below skills are highly desired:

• Experienced with Maritime processes, including GLS and Siebel systems.
• Knowledgeable in E-Toll processes, including the AIMS and all related systems.
• Experienced with Fair Trading and Better Regulation Division systems and legislation, including GLS, Siebel, AMANDA, TRIM, and Salesforce platforms.
• Skilled in Births, Deaths, and Marriages policies and systems, including GLS, Unify and Lifelink.

You may not have all of the skills listed above, and that's okay! Please ensure you highlight the skills you do have in your application.

Essential requirement of role:

• Current NSW driver licence and ability and willingness to travel as required (including regional travel)
• Proficient in NSW Registration and Licensing processes, including the use of the DRIVES system.

Salary Grade 5/6, with the base salary for this role starting at 90,767 base plus superannuation.

Click Here to access the Role Description.

For enquiries relating to this role please contact Rebecca Balachandran via email on [email protected]

For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 29th July at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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