Team Manager – Customer Retention & Contractor Support
Absolute Domestics
Posted 13 days ago
About Us
Absolute Domestics has been supporting Australian homes for over 30 years. What began as a simple idea to connect busy households with trusted domestic cleaning contractors has grown into a thriving network. We proudly provide work opportunities to thousands of individuals while delivering exceptional cleaning services to clients across Australia and New Zealand. At the heart of our operations is our close-knit customer service team of 40, who provide essential support to both our clients and contractors, ensuring a seamless and personal experience every step of the way.
What’s the Job on Offer?
This role places you in a fast-paced customer service team where you’ll use your exceptional sales skills to secure new bookings for private homes and prioritising client retention. You’ll also demonstrate strong leadership qualities by supporting and motivating your team of contractors, helping them succeed and ensuring high-quality service delivery.
Location: Our newly built Cleveland office offers plenty of off-street parking and is just a 10-minute walk from Cleveland Train Station.
Work Hours: Monday to Friday, 9:00am – 5:30pm and 8:30am - 5pm ( 2 Roles on offer)
Please apply only if you have considered the location and can work onsite full-time. There is no remote work offered.
Tech Requirements…
To succeed in this role, you must be confident using technology in a fast-paced office environment. This includes:
Quickly learning and navigating our custom-built CRM
Using Microsoft Outlook and Teams efficiently for daily communication and coordination
Working comfortably with dual monitors for multitasking
Having strong touch-typing skills (minimum 45 wpm)
What We Need From You…
A passion for sales, service, and retention.
Confidence and empathy when speaking with clients and contractors.
A proactive, results-driven mindset.
Ability to work in a fast-paced environment and capable of 100+ calls a day.
Team leadership qualities to support and motivate your team of contractors
A friendly, upbeat personality and a “can-do” attitude.
Compensation:
Competitive pay under the Clerks Award 2010, with a rate that acknowledges your experience and skills. Benefits include 50% off Club Lime gym membership and more. Specific details regarding salary and any additional benefits will be discussed further during the interview process.
Apply Now!
About Absolute Domestics
A professional cleaning service you can rely on!
“There’s nothing like coming home Friday, walking in, the house is spick and span and the housework is done. All you have to do is relax, sit down, kick back … think about what you’re going to do with your time.”
Managing Director
With over 23 years’ experience as an agency for domestic house cleaners, we know what you need when it comes to house cleaning. From housekeeping to ironing and all your cleaning needs, we offer flexible and affordable solutions to give you back your precious weekends.
Domestic cleaners located everywhere
Located throughout Australia and New Zealand, we are Australia’s largest agency for domestic cleaners. We operate in Brisbane, Sydney, Melbourne, Adelaide and Perth, all major cities and most major regional areas. So, wherever you are, our team will be there to arrange help with professional cleaning services.
Source: This is an extract from the company's own website.
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