Join Australia’s #1 Solar Company

Since 2016, RESINC Solar has been redefining customer service in renewable energy—before, during, and long after installation. As the proud recipient of Solar Company of the Year (2024 & 2025), we’re known for our performance, passion, and post-sale support.

We’re now looking for a Support Team Technical Manager with strong technical and troubleshooting skills to support our growing national customer base and help maintain best-in-class solar system performance.

About the Role

This role is at the frontline of our post-sale customer experience. You’ll manage technical escalations, oversee monitoring platforms, and proactively identify underperforming systems. With direct access to vendor portals and dashboards, you'll play a pivotal role in resolving connectivity issues and guiding support staff through complex troubleshooting—helping customers get the most from their solar investment.

This position is ideal for someone with a solar engineering background, experience with inverter or battery manufacturers, or strong familiarity with active monitoring platforms and performance analysis.

Your Responsibilities

Act as primary technical escalation for support cases

Diagnose and resolve customer connectivity or inverter issues

Manage portal setup and access for monitoring systems

Review system performance data and provide recommendations

Lead internal training and knowledge sharing for support staff

Conduct active monitoring and raise service tasks as needed

Collaborate with manufacturers and field service partners to resolve warranty or hardware issues

What You’ll Need

Experience in solar/battery troubleshooting and system monitoring

Background in engineering or advanced tech support preferred

Understanding of inverter platforms (Sungrow, Fronius, Enphase, etc.)

Familiarity with customer connectivity (WiFi, networking basics)

Ability to analyse generation/consumption data and identify issues

Experience supporting remote teams and delivering guidance

Excellent communication and documentation skills

Why Join RESINC?

Competitive salary: $80K–$110K + Super

Flexible opportunity with remote support capability

Supportive team environment with tech mentorship

Access to premium tools, platforms, and emerging tech

Join a values-led business driving Australia’s renewable future

Apply Now

If you’re ready to step into a technical leadership role and want to help raise the bar in solar system performance and support, we want to hear from you. Apply now with your CV and a short cover letter.