About Us

Wounded Heroes Australia is a national charity dedicated to providing crisis support to current and former Australian Defence Force personnel and their families. We assist with urgent needs like housing, food, and utilities, and support long-term wellbeing through training, employment, and community engagement programs.

Our Veteran Centres offer both Op Shops and Jim’s Café which are more than retail spaces—they’re welcoming community hubs that raise funds and offer purpose. In addition, through Skilling Queenslanders for Work (SQW), we create training environments to help people gain practical skills in retail, warehousing, and hospitality, helping them move towards stable employment.

The Role:
We’re looking for an Op Shop Supervisor to lead the team at our Hyde Park Veteran Centre in Townsville. In this role, you will support the daily operations of our Townsville Op Shop and assist the Veteran Centre Manager in achieving our goals. You’ll help create a positive environment where customer experience is at the heart of everything we do. You will also ensure that the warehouse, drop-off zone, preparation area, and Op Shop remain tidy and well-organised, while helping to raise vital funds to support veterans and their families.

Key Responsibilities:

· Lead the Op Shop team both back and front of house

· Minimise waste by ensuring quality donations are taken

· Manage the warehouse

· Manage rosters and budgets

· Drive sales

· Motivate your team including staff, trainees and volunteers

· Recruitment and management of your team alongside the Veteran Centre Manager

· Balancing till operations

· Maintain cleanliness and organisation of all areas

· Promote awareness of WHA’s mission

· Inventory control and stock rotation

· Implement and monitor workplace health and safety procedures

What We’re Looking For:

· Availability to work to a 7 day trading retail roster

· Previous retail or customer service experience

· Ability to work independently and as part of a team

· Leadership skills

· Ability to manage conflict

· Basic cash handling and point-of-sale skills

· Good physical fitness (some lifting involved)

· Current National Police Check or willingness to obtain

· Valid Blue Card or ability to obtain

Desirable:

· Experience in not-for-profit, warehousing or op shop retail

· Knowledge of WHS and cash handling best practices

· Interest in veterans’ support and community fundraising

Why Work with Wounded Heroes?

Join a purpose-driven organisation where your work truly makes a difference. At Wounded Heroes, we offer:

Salary Sacrifice Options
Maximise your take-home pay through available salary packaging benefits.

Supportive & Fun Team Environment
Be part of a dynamic, collaborative, and friendly team that values camaraderie and workplace enjoyment.

Meaningful Impact
Experience the reward of giving back by directly supporting veterans and their families in crisis—making a real difference in the community every day.

How to Apply:
Join us and make a difference by serving up great food and community spirit!

Apply now with your resume and cover letter stating your availability.