About Us

Wounded Heroes Australia is a national charity dedicated to providing crisis support to current and former Australian Defence Force personnel and their families. We assist with urgent needs like housing, food, and utilities, and support long-term wellbeing through training, employment, and community engagement programs.

Our Veteran Centres offer both Op Shops and Jim’s Café which are more than retail spaces—they’re welcoming community hubs that raise funds and offer purpose. In addition, through Skilling Queenslanders for Work (SQW), we create training environments to help people gain practical skills in retail, warehousing, and hospitality, helping them move towards stable employment.

About the Role

As Café Supervisor, you will oversee the day-to-day operations of Jim’s Café, lead a small team of staff, trainees and volunteers, and create a warm, welcoming space for our community—especially our veterans. You’ll ensure top-tier customer service, manage stock and suppliers, maintain food safety standards, rostering, and help drive our fundraising events and community outreach.

What You’ll Do

Lead daily café operations including ordering, rostering, and customer engagement

Supervise, train, and support a diverse team including trainees, volunteers and veterans

Recruitment and staff management, leading by example

Maintain high standards in food handling, safety, and hygiene

Support budgeting and track daily takings with our admin team

Promote the café as a community hub and fundraising venue

What We’re Looking For

Experience: Minimum 2 years in café, hospitality, or food service management

Leadership: Ability to inspire and support a diverse team including trainees

Service-Driven: Passionate about delivering excellent customer experiences

Community Focus: A genuine interest in supporting veterans and social impact

Financial Focus: Ability to manage staff wages, costs and wastage

Qualifications: Cert III/IV in Hospitality or Commercial Cookery (or equivalent), Previous Café Management experience, Food Safety Supervisor, Barista skills

Other Requirements

National Police Check (or willingness to obtain)

Blue Card (or ability to obtain)

Availability to work flexible hours, including weekends

Physically able to work in a fast-paced, hands-on café environment

Why Work with Wounded Heroes?

Join a purpose-driven organisation where your work truly makes a difference. At Wounded Heroes, we offer:

Salary Sacrifice Options
Maximise your take-home pay through available salary packaging benefits.

Supportive & Fun Team Environment
Be part of a dynamic, collaborative, and friendly team that values camaraderie and workplace enjoyment.

Meaningful Impact
Experience the reward of giving back by directly supporting veterans and their families in crisis—making a real difference in the community every day.

How to Apply:
Join us and make a difference by serving up great food and community spirit!

Apply now with your resume and cover letter stating your availability.