We're a joyful stationery brand supporting over 150,000+ teachers nationwide. From thoughtfully designed planners and stickers to practical lanyards and classroom tools, we help educators stay organised and inspired. We’re a small, creative team passionate about quality, community, and providing the best service.

Position Summary

We are seeking a reliable and proactive Customer Service & Office Assistant to support our small, fast-paced team in Oakford. This role involves a combination of customer service, general administration, and light creative tasks, with a mix of in-office and remote work available. The successful candidate will play a key role in ensuring smooth daily operations and exceptional customer experience. Flexible hours can be arranged.

Key Responsibilities

Respond to customer enquiries via our support platform (Gorgias)

Manage order follow-ups, refunds, and ticket tagging (Shopify)

Assist with customer emails and workflow updates

Prepare and send customer care packages or replacements as needed

Provide support with basic Canva tasks (e.g. content resizing, editing)

Assist in scheduling and task tracking using Monday.com

File management and light data entry

General support to the leadership team as required

Key Selection Criteria

Previous experience in customer service or admin (e-commerce experience ideal)

Confidence using Apple devices (Mac, iPhone, iPad)

Familiarity with digital tools like Gorgias, Canva, Monday.com

Excellent verbal and written communication skills

High attention to detail and strong organisational skills

Ability to take initiative, work independently, and follow through on tasks

A positive, can-do attitude and a strong sense of accountability

Role Details

Location: Oakford, WA (casual | hybrid)

Type: Ongoing part-time role

Hours: 10–15 hours per week, availability required 3 hours per day across 5 days

Start Date: Immediate

Pay Rate: Above award (Clerks – Private Sector Award MA000002), based on experience

Work Environment

You’ll be working within a close-knit, collaborative team in a creative office environment. While we offer flexibility with 2–3 days remote work, the ability to work from our Oakford offices for part of the week is essential.