As the Cloud Administrator on a 2-year contract you will be responsible for the development, implementation, validation, and continuing maintenance of all RIC Azure and AWS cloud systems.

RIC leverages a mixture of cloud resources including Microsoft Azure Databricks, SQL Server, Data Factory, API-Management, LogicApps, Function Apps, Azure VPN and PowerAutomate to support business operations. Our contact centre telephony operations are delivered through Salesforce Service Cloud Voice with Amazon Connect.

What you will do:

· Proactively managing and supporting assigned business applications within the RIC

· Ensuring consistent and secure Azure and AWS resource design.

· Proactively managing and supporting our cloud infrastructure, including cost management

· Supporting and conducting disaster recovery drills for assigned systems.

· Reviewing, implementing and rolling-out authorised SaaS applications within RICs ICT and Security Frameworks.

· Planning and building enterprise-level solutions within existing systems and new platforms

· Creating and maintaining application solution documentation.

· Collaborating with internal and external stakeholders to capture requirements and select suitable systems.

· Collaborating with business customers to perform application testing needed to assure the desired functionality of the solutions meets the business requirements.

· Proactively administer and extend RIC business systems (including MS 365, JIRA, Azure and AWS cloud resources, and Turbo360 monitoring platform)

· Resolving escalated system/application helpdesk tickets.

· Assist in managing the day-to-day operation of RICs core IT platforms and the IT service desk; providing high-quality IT services; and identifying and mitigating IT issues.

· Operating under broad direction and exercising independence and accountability for work outcomes.

· Other duties as required.

About you:

· Extensive experience with Microsoft 365 and AWS cloud environments (Windows 11, Office 365, MS Teams, SharePoint, Intune and Azure/AWS infrastructure).

· Experience developing custom workflow activities using Power Automate.

· Knowledge of PowerBi and ability to create dashboards and reports.

· Extensive experience with CRM/ERP applications deployment and support (with recent experience with Salesforce, TechnologyOne, and Atlassian cloud desirable).

· Knowledge of software development life cycle with full life-cycle experience.

· Outstanding analytical and problem-solving capabilities.

· Extensive experience developing proof-of-concept trials.

· Ability to influence and guide technology selection and implementation in a complex environment.

· Ability to work independently or collaboratively to achieve business objectives in a timely fashion.

· Relevant tertiary and industry qualifications are essential.

· Minimum 5 years of overall IT experience.

· Minimum 2 years’ experience in similar role.