Our client is seeking a Office Customer Service - Wholesale. As a member of the Wholesale team, you will serve as the main point of contact for our distributors, managing their orders and related inquiries with a focus on accuracy and efficiency. Reporting into the Manager Customer Service, this is a full-time permanent opportunity, based in East Perth.

Summary of Responsibilities:

• Accurately process high-value wholesale orders primarily received via email
• Confidently and respectfully respond to wholesale order enquiries via email and occasionally via phone, in a timely manner
• Develop an in-depth knowledge of available products to provide customers with accurate and detailed information
• Monitor order progress by ensuring payments are received, orders dispatched within appropriate timeframes, tracking shipments, processing returns and refunds, and collaborating with internal teams
• Assist with overseas warehouse metal reconciliation reporting and engage with internal and external stakeholders
• Support shipping replenishment processes by coordinating with internal teams
• Handle and record customer feedback to improve products, services, and overall customer experience

We are looking for someone who has the following:

• Strong organisational and communication skills
• Excellent attention to detail ensuring accuracy
• A customer-focused mindset, dedicated to providing high-quality service and building strong relationships
• A proactive problem-solver with the ability to handle and resolve issues independently
• Experience in customer service – B2B or wholesale environment is desirable, but not required
• Proficient computer skills are necessary
• A collaborative team player, open to feedback and committed to continuous improvement
• Possess a smartphone for the purpose of business system authentication

APPLY NOW!

Maxima is committed to building inclusive and diverse workforces that value all backgrounds and experiences. We welcome applications from First Nations Peoples, people from culturally and linguistically diverse backgrounds, people of all gender identities, and people living with disability.

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