About Water Quality Solutions

Water Quality Solutions has been around for 16 years and has grown to become the number one place Aussies go to when looking to improve the water in their dam or wastewater lagoon. We provide aeration and natural probiotic treatments to our customers—100% natural ways to reduce algae, weeds, sludge, odour and dead wildlife in dams. We’ve helped tens of thousands of Aussies improve their water the natural way (without chemicals).

About the role

We're seeking an office administrator to join our small team in Whittlesea. This is a full-time position but we're happy to consider flexible work hours for the right person. We're looking for someone to help support our team with general administration tasks such as processing sales enquiries, booking outbound freight with couriers and supporting our sales team. There's an opportunity to grow into a sales role if that's a path you want to take but it's OK if you don't. Confidence on the phone is crucial as answering the phone is a big part of the role.

Responsibilities:

Answer phones, mostly customer enquiries. In most cases you will simply refer people to our website.

Respond to online enquiries from customers by email (and sometimes phone).

Enter online enquiries into our CMS/ERP.

Process sales orders.

Calculate shipping costs using our online shipping portal.

Improve filing systems, both online (OneDrive) and in the physical office.

Help pick and pack orders (if the warehouse is very busy).

Update information on our websites (training will be provided).

Maintain office supplies and stationary.

Provide ad hoc admin assistance to the management team.

About you

You're confident on the phone (with customers, contractors, couriers etc) and enjoy talking to people, i.e. talking to people gives you energy, not drains you.

You have a high level of competency with computers. You're especially familiar with Microsoft Suite (Word, Excel, Outlook, PowerPoint etc).

You have exceptional attention to detail.

You're highly organised and systems minded, i.e., you genuinely enjoy organising things and get a thrill from improving a system.

You're capable of learning on the fly and can juggle many tasks at once.

You can keep track of multiple projects at once and know how to prioritise tasks.

You're a team player with a positive attitude.

You're social by nature. You like to have fun and laugh.

You want to help improve the world’s aquatic environment one dam at a time.