Act XM is a rapidly growing Customer Experience (CX) consulting firm specialising in technical and program advisory services for leading CX platforms like Zendesk and Qualtrics. As a Platinum Qualtrics service partner and Zendesk Advanced Partner, we help organisations optimise their customer support, research and insights programs, and overall digital service experiences.

We partner with blue-chip clients across industries such as airlines, insurance, banking, finance, healthcare, aged care, telecommunications, retail, and professional services, delivering high-impact solutions tailored to each client’s unique needs.

Our team is collaborative, supportive, and passionate about client success. As we continue to expand, we’re looking for talented, motivated people who want to grow their careers in CX consulting.

We’re seeking an experienced Business Development / Account Manager to help drive our growth. You’ll focus on new business development, account expansion, and nurturing strong client relationships.

You’ll be responsible for identifying new opportunities, managing existing accounts, and working consultatively to design solutions that help clients achieve their CX goals using industry-leading platforms like Zendesk and Qualtrics.

Key responsibilities

Engage clients to understand their customer service and research strategy, uncovering pain points and objectives across Zendesk and Qualtrics use cases.

Proactively identify and pursue new business opportunities through outreach, networking, and relationship-building.

Develop compelling proposals and pitches tailored to client challenges.

Manage and grow existing accounts by identifying upsell and cross-sell opportunities.

Build strong, long-term client relationships based on trust, expertise, and value.

Collaborate with our consulting team to design and scope Zendesk and Qualtrics implementations that deliver measurable value.

Maintain a disciplined sales pipeline in our CRM, ensuring timely follow-up and accurate forecasting.

Report regularly on pipeline activity and progress toward targets.

Work closely with directors and consultants to ensure seamless handover from sales to delivery.

About you

2 - 3 years of experience in business development, account management, or sales

A consultative sales approach with the ability to uncover client needs and design tailored solutions.

Proven track record of meeting or exceeding sales targets.

Excellent communication skills, with the confidence to pick up the phone, lead meetings, and deliver presentations

Strong relationship-building skills, able to establish trust with diverse client stakeholders.

Familiarity with Zendesk, Qualtrics, or other CX / CRMs platforms is a plus.

Experience maintaining a CRM and managing a disciplined sales pipeline.

A self-starter who is organised, motivated, and resilient in pursuing new business

Why Join Act XM?

Work with top-tier clients on transformational customer experience projects using Zendesk, Qualtrics, and other leading platforms.

Be part of an innovative, high-growth company in the CX consulting space.

Flexible work arrangements - hybrid options available.

Career growth and professional development, with opportunities to deepen your knowledge of CX platforms and consulting practices.

Join a collaborative, high-performing team that values learning, innovation, and client success.

Competitive salary commensurate with experience, plus opportunity for performance-based bonuses.