Flex Fitness Equipment is a proudly Australian-owned company and one of the country’s leading suppliers of commercial and home fitness equipment. With over 15 years of experience and stores across Australia, we’re known for delivering quality products, great service, and building genuine relationships with our customers.

We’re now expanding our service team and are looking for a dedicated, experienced Service Manager to lead and support our growing group of 3–5 technicians and drivers.

About the Role

This is a hands-on leadership role. You’ll be responsible for overseeing all service operations — including job scheduling, customer communication, team performance, and technical issue resolution. You’ll work closely with internal teams and directly with customers to ensure the service experience is professional, timely, and aligned with our brand standards — without unnecessary cost or delays.

We’re looking for someone who’s smart, solutions-oriented, and knows how to manage people with a friendly, calm, and practical leadership style.

Key Responsibilities

Lead and manage a team of service technicians and install drivers

Schedule and monitor daily service jobs across commercial and residential clients

Support the team with troubleshooting and technical issues as needed

Maintain a high standard of customer communication and satisfaction

Ensure service reports, documentation, and parts usage are accurate and up to date

Work collaboratively with other departments (sales, warehouse, showroom teams)

Report on team performance and help implement ongoing improvements

Ensure WHS and compliance procedures are being followed

Help with hiring, onboarding, and training new team members as we scale

You’ll Need

Prior experience in a service or technical operations leadership role

Excellent communication and organisational skills

The ability to lead a small team with a calm, supportive, and can-do approach

Solid technical understanding of fitness equipment (or similar mechanical/electrical products)

A proactive mindset — solving problems before they become issues

Strong computer and admin skills (job tracking systems, email, basic reporting)

A valid Australian driver’s licence

Forklift licence (preferred but not essential)

What We Offer

A stable full-time role in a growing business

Mobile and Laptop provided

A tight-knit, friendly, and down-to-earth team

Autonomy to lead and shape the future of our service division

Ongoing training, development, and growth opportunities

Access to staff discounts on top fitness gear

Apply now by submitting your CV and a short cover letter telling us why this role is a fit for you. We’re looking for someone who wants to grow with us, not just manage — but lead.