Service Desk Engineer (Level 1)

Perth, WA | Full-Time | Growing MSP

Kickstart your IT support career with a dynamic and fast-growing Managed Service Provider! We're looking for a Level 1 Service Desk Engineer with 6+ months MSP experience to join a collaborative team supporting multiple clients across varied industries.

What You'll Do

Answer calls and triage tickets accurately across a multi-client environment

Deliver 1st line quick-fix support for desktop, apps, and basic infrastructure

Escalate tickets in line with SLAs and internal processes

Complete new computer installations and setup tasks

Run daily system checks and client health routines

Document repeatable tasks, fixes, and new processes

Participate in daily stand-ups and maintain accurate timesheets

Who You Are

Minimum 6 months experience in a Managed Service Provider (MSP)

Confident supporting multiple clients with varying tech environments

Excellent written and verbal communication skills

Personable and client-focused — you enjoy solving problems and helping people

Understand triage workflows and basic service desk operations

Entry-level IT skills, with the ability to troubleshoot standard desktop issues

Permanent resident (driving licence not required)

Why Join This MSP?

Great exposure across Microsoft, cloud, networking, and more

Collaborative team with mentoring and development opportunities

Work variety supporting multiple clients in a fast-paced environment

Perth-based office with strong work-life balance culture

This is the perfect next step for a junior IT professional with MSP experience looking to grow.
Apply now or get in touch for a confidential chat.