About us

For over 30 years, Before You Dig Australia (BYDA) has partnered with industries involved in the delivery of essential services across Australia to keep construction workers and the community safe during excavation projects. We are a not-for-profit Member organisation comprising asset-owning and non-asset-owning members who support our vision of zero damage, zero harm, and zero disruption across Australia. We seek a skilled and enthusiastic Admin/Call Center Operator to join our team. This role combines administrative duties with customer service responsibilities, serving as a crucial link between our organisation and our members.

Our Culture

What’s important to us is pretty simple: Our people, the work we do and who we do it for. Authenticity, passion and helping us create meaningful change is important to us, so in the time you spend with us you will feel connected, empowered and enabled.

You’ll find a place where your opinion matters, your contribution is valued, and your uniqueness is celebrated. A workplace that is diverse, equitable and inclusive, representative of various backgrounds, perspectives and skills.

Qualifications & experience

• 1-2 years of experience in customer service or administrative role
• Familiarity with Dynamics 365 CRM software and case management
• Strong phone etiquette and active listening skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritise workload
• Basic technical troubleshooting abilities
• Patience and empathy when dealing with members and the public

Tasks & responsibilities

• Answer incoming calls, emails, and web enquiries professionally and efficiently
• Perform data entry and maintain accurate customer records
• Schedule appointments and manage calendars
• Provide administrative support to various departments
• Handle basic troubleshooting and escalate complex issues to appropriate teams
• Process customer requests, orders, and complaints
• Generate reports and assist with documentation

Benefit

• Before You Dig Australia offers a hybrid work-from-home and office model. We are a small but passionate team committed to great support and a great work culture.
• Before You Dig Australia provides employees with a range of benefits such as reduced attendance rostering, and contributions to health and lifestyle membership and professional development.
• Full Time Fixed Term Contract 12 months (option to extend).
• Before You Dig is a registered not profit supporting the underground infrastructure industry achieve Zero Damage - Zero Harm, Zero Disruption so join a like minded team working towards a vision you can be proud of.